I was a loyal customer before this business expanded to its North location, but unfortunately, my experience has declined significantly since then. Communication has become a consistent issue. Phone calls often go unanswered, and when messages are left, return calls typically come days later rather than within a reasonable timeframe. In addition, the front desk employee with the long black hair and glasses has repeatedly been unhelpful, frequently referring customers to someone else instead of resolving questions or concerns. If you’re considering this business for eye care, I recommend looking elsewhere. If you do choose to visit, I strongly suggest requesting Vince, who has consistently provided professional, knowledgeable, and excellent customer service.
