Alan Optical

Dr. George went out of his way to explain my astigmatism in a way that made sense to me. He confirmed my lenses could be slightly tweaked to improve my vision, which was what I was looking for. Haley was very efficient at testing, prepping my new glasses, and explaining my bill. When I realized I hadn't paid with my HSA card, she emailed my invoice right away so i could get reimbursed. Great, friendly team at Alan Optical!

I wish I never went to this place. I went to Alan Optical because they are in network with my vision insurance, which I pay a lot for. I went to Alan Optical on 11/10/25 and although I only went over my frame allowance by $25 I was charged and paid (stupidly) $807. I thought...well maybe there will be an adjustment when I get the EOB. The EOB dated 11/25/25 says I owe $375 so I call Alan Optical and they say, oh, this was billed wrong. We just dont know how much we owe you. We will work on it. They apparently rebill because on 3/9/26 I get a NEW EOB saying I owe $80. I call Alan Optical and they say the EOB is wrong and tbe insurance company (who THEY contracted with) is notoriously difficult to deal with. I explain my frustration and I'm told basically to go pound sand. She literally told me "you're acting like this is my fault." I have emailed both EOBs and made calls and I have to deal with the fact that I got ripped off. Beware.

Had an excellent experience with Alan Optical, Very professional and patient. Doctor explained my eye condition clearly and suggested the right way. Clinic was clean and staff was courteous. Highly recommend Alan.

Office staff is terrible. Would not let me use my old maui Jim sunglass frames to put new lenses into. Said frames were to old and not made anymore. Went elsewhere and had it done no problem. Wanted a second visit to see the difference between my new and old prescriptions to determine where it was worth getting new lenses or not for my everyday glasses. They said no it would take up to much of the Drs time.

Dr George and his team are very interested in the patient. I’m confident in his knowledge and diagnosis. Dr George explains the process very clearly. I’m very pleased with the Service, Mickie