Albany Berkeley Optometry

I have a difficult prescription for my eye conditions and Dr. Ezumi is the only optometrist that gets it right every time I need new glasses - and I’ve been to a lot. Highly recommend Dr. Ezumi and her staff of knowledgeable and skillful opticians.

A great local business. Excellent choice of frames and solid advice on contact lenses with the option of testing different brands. I've been a client for decades.

I wanted a professional eye exam, not the kind covered by my insurance, so I paid cash at this facility. I was told I had cataracts and that glasses wouldn't help my vision. I took that information at face value. I was referred to a surgeon who, as it turned out, wasn't covered by my insurance. I called Albany Berkeley Optometry to ask why it was that glasses wouldn't help my vision. I was told someone would get back to me with that information. They didn't so I called back. I was then told that they felt that I would be dissatisfied after buying glasses from them because the prescription wouldn't last that long. I told them I wanted my prescription because I was never given one and they told me I could come in and pick it up. I went in and restrained myself from telling them that their reason for recommending that I shouldn't buy glasses seemed strange but instead took my prescription and left. I called up to order glasses online from my regular provider but when I went to fill in the OD I noticed it was missing from the prescription. I called the optometrist back and asked for the OD. I was then informed that unless I bought glasses from them that they would not provide that information. I told them I felt that was a predatory practice and that I would like the OD. They again refused me so I said thanks for nothing and hung up. I've been getting glasses since I was 6 years old and I had never been told that unless I bought glasses from the optometrist who did the eye exam that I would not be provided with the OD. Shortly after I hung up I received a call back telling me that they had decided to make an exception in my case and that if I paid an extra $24 that they would examine my eyes and give me the OD. I told them I would take care of it on my own. I got the OD off my last prescription because that rarely changes and ordered glasses online. When I got the glasses back I couldn't see out of them, the prescription was completely wrong. I went to another optometrist who gave me an exam and the correct prescription. When I told him how Albany Berkeley Optometry refused to give me the OD number unless I ordered glasses from them he was shocked. He said he'd never heard of such a thing. I am completely disgusted and annoyed by the way this business treats their patients. The the practice of insisting that you buy your glasses from them to get information that is automatically put on a prescription is absolutely predatory not to mention bad business. I will never go back.

Very nice experience with eye exam and ordering of my glasses in here. Dr. Lauron is efficient, knowledgeable, and communicative. The staff here are helpful and patient. As a result, my lovely new glasses fit me perfectly.

Off putting attitude by some staff. The woman with the bleach streaks was more interested in telling me the reasons they couldn’t help me than in trying to find a way to help. Also - why are you still telling customers you have to wipe down every frame they have touched? We don’t have cooties.