All About Eyes - DeKalb

I've been going here for a few years and all was fine until this year. My prescription ended up being the same after 1.5 years and they asked if I wanted new glasses. I said my current pair had an issue and they offered to fix them while I checked out. I said i would like to pick something out if they were not able to be fixed. She was unable to fix them but I was done checking out and she told me they were the same prescription and the issues wasn't a big deal so I didn't need to pick anything out. I left. Later that week I was annoyed and really wanted new glasses. Same girl working, same "I don't want to be bothered attitude" but I picked out some glasses. I brought them to her and despite the fact she was playing on her phone, she passed me off to another person to get the glasses ordered. Glasses would be in 1-1.5 weeks. At 2.5 weeks I call and the same girl who was against me getting glasses answers. I explain I ordered them, the promised time frame and the current time frame. She looks it up and says they have been here for you to pick up. Why was I not informed via text as stated when I ordered? She didn't answer the question and just repeated they have been there for pick up. The doctor is really nice but this girl is really bringing customer service down.

My mother has had issues with getting glasses. This is the 2nd time her glasses were not correct and had to be sent back to the lab. Her appointment was Dec 26th. Went in on Jan 6th to pick up glasses, headed home and she said she was seeing double. Turned around and took them back. The lab did not follow prescription, so we had to send them back. We were told that they would push these through due to the fact this is the 2nd time this has happened with her glasses. Called on the 14th and were told they were in the finishing process at lab. Called today the 16th, and were told they were in the “finishing process”. It has been 3 weeks since the appointment and we are being told it will probably be another week before they get back. I guess the finishing process 2nd time around takes 10 days, but only took a total of 10 days (with a holiday involved) to get the incorrect pair. This is very disappointing and inconvenient.

been going here for years and never had a prob with the place nor the doctor. went in two weeks ago for an annual exam and they secretly added in a new process to their exams which increase the price over $100. i usual pay no more than $60 with my insurance but now i got charged $167 for the same thing that i've gotten previously. no communication with customers informing us of this change either. then during my exam doc says my eyes got worse(even though i told him i could see perfectly with the glasses i got from them before) so he changed my prescription! received my glasses today and they were not MY PRESCRIPTION, literally super foggy!!! how did this happen? this never happened here before so obviously the company was taken over by someone else. after this i will not be returning, so sad to see this place lose its integrity. front desk people are great as been before.

In short: A pleasant, trouble-free experience handled by knowledgeable professionals. It took the expected 2 - 3 weeks for the glasses to come in. My new Rx are perfect for my current needs. The prices are fair and as expected with my insurance coverage. This is my second time at this location. We moved to this area last year. I didn't have a doctor yet when I broke my glasses accidentally. I went somewhere else in Elgin where my experience was negative. I came here because it's close to my house and I needed glasses made. My first visit @ All About Eyes was just to ask that they make glasses for me. I had my own frames and brought a copy of my Rx. It was just as I needed them. A soft spoken tech named Christopher handled everything and I was grateful for a pleasant, hassle-free experience. This time, 2025 - I came here directly. I encountered Christopher again who took care of my check-in and the basic tests. He's a pleasant young lad who is not overly conversational, but neither am I so it worked out really well. I don't like small chit chat and customers come in all forms, don't we? Some like to talk and be talked to a lot and others are quiet or introverts. I went there for their services and they excelled. Dr. Dracopoulos, aka Dr. Drake, aka (my fav) Dr. Draco - is very professional and knowledgeable, and I found her voice rather soothing as we went through the "screens 1 or 2" preferences during the exam. She listened to what I had to say and recommended the blue filter for my fatigued, watering eyes that get entirely too much screen-time. She had to make one adjustment to the new ones after I tried them for a week. Both glasses have progressive lenses, but they are different from each other. I can't explain all of what Dr. Draco did, but I can tell you the result. I'm wearing my new Dolce Gabbana glasses right now as I type this. She recommended the best lenses for my profession and now they feel "cool" to my eyes. I can see my monitors without having to move back and forth and I can see what's on my desk. The lab also created the lenses for my favorite Silhouette frames that I've had for years that are thee lightest glasses. The frames have to be fitted with the lenses a certain way and in the past I discovered not every lab can handle them. It's essentially frameless. I'm grateful for Dr. Draco, Christopher, and the rest of the staff. I'm extremely pleased with my new glasses and the service I received. Thank you!

I’ve been going here for awhile now and they’ve never been charged for basic appointment. I checked with the receptionist when I made the appointment and she told me that she checked with insurance and there wouldn’t be a copay. When I went in they tried charging me full price for the exam. I had to cancel the appointment. I even said to them I couldn’t pay for anything that had a copay and the guy obviously wasn’t listening because he tried to charge me even after I said it.