Rosin Eyecare - Prairie

I really enjoyed my experience here. The staff was extremely friendly, they were able to get me in right away, and they even helped me pick out a pair of glasses. The best part of my appointment was how comfortable they made me feel during the exam- I hate the glaucoma test, and they made it more tolerable. I couldn't have asked for a better experience!

The doctor was very good and answered all of my questions. Would definitely go back to her. Jeff is fabulous at fitting glasses and very patient at working with you if you're having any kind of "fit" issues. Won't go anywhere else!!

This eye care location seems to change hands every year or two and each time the frame selection seems to be reduced and my satisfaction as a patient has been going steadily down. I've been going here for almost 10 years now but I have decided to collect my records and move to a different provider. I'm tired of having my records sold to whichever doctor wants to pay to occupy this building. I also don't want to suddenly begin receiving multiple emails and phone calls from a company I've never heard of (since it changed hands once again) when I don't promptly make an appointment.

I made the mistake of scheduling a contact eye exam here. On their website it says that they take Medicaid, I called them to make sure before booking an appointment. Of course the woman on the phone told me they don't take medicaid. I should have taken that first bate and switch tactic as a warning to go elsewhere but I didn't. She told me that it will only cost $50 and asked me when I wanted to come in. $50 didn't sound too expensive so I decided to book an appointment anyway, not using my insurance. I received a phone call and a text reminding me of my appointment. Everything was great when I got there and the doctor was great. The issue started when I met the short haired lady, who takes the payment. She told me my balance for today was $165. I asked her why it went from $50 to $165. She explained it to me in the most confusing way possible then started getting snotty with me when I still didn't understand. I told her that they probably shouldn't tell people it will only cost $50, she said "Well, I'll make the suggestion" in a smart tone. Eventually, I gathered that the $50 doesn't really cover anything but the "healthy eyes program" which gives you 20% off and that didn't include literally anything to do with "the contact fitting". I work in the car industry and have never seen a bate and switch tactic quite like this. If I would have known that I was going to pay $165 not even including a box of contacts, I would have went else where. Apparently if you want to know how much it is going to cost, you have to get it in writing and make sure they aren't parting out the visit or leaving any charges out. If you are going to bate and switch people, you should probably not get an attitude with the customer when they aren't understanding why their bill is $115 dollars more than they were told on the phone. Anyways, I paid my bill and walked out. I thought I left my glasses inside, so I walked back inside only to hear the staff talking about me. I will never go back here and I wouldn't recommend them to anyone.

The customer service is wonderful very friendly and very caring. I have been on here for two years in a row and I'm very satisfied with everything. The doctor is very knowledgeable and also very nice . A very professional place.