Allega

Only waited 3 days for a new pair of glasses, all the ladies there were very friendly and polite, they all fix me up each time definitely a top tier place in allegan

First let me say that apart from this last experience they would have gotten 5 stars. I took a few pair of previous frames to get the lenses updated. 2 of the 3 were updated with no issues and a good price. The third pair had to go back because the lenses weren’t right. They texted that the lenses were in so I showed up and could see me frames in the box. They called me to the desk in the middle and within 45 seconds the girl helping me sat down and asked,”Do you have a 2nd frame like this at home?’ I replied, “Um, no… why do you ask?” She showed me my frames, with 1 broken arm, just at the narrow part over the left ear. I was shocked. She apologized but I just sat there staring at my glasses that just a couple of minutes before was intact before it was handled. She stated,”I was straightening them and it broke” The glasses are Hugo Boss and have rubber arms. I picked up the intact arm and started bending it back and forth. “You would have had to use a lot of force to break these.. see?” She replied, “I didn’t press that hard.” (Oh really? How’d they break then?) she then added, “We can offer you half price off any frame in the store and we’ll pay for the lenses…” I thought about it and replied, “So I’m supposed to pay more money because you broke my frames?!? I’ll just superglue it and take them as is.” She gave me the glasses in a case (but no cloth) and took my money (paid for the balance I owed - no discount though). That’s why you get 2 stars.

HIGHLY RECOMMEND!! The staff is so incredibly welcoming and nice. I was out of town and in a pinch for some contacts. They were so helpful and the service was so fast! Can’t rate them highly enough. Thank you for saving my trip!!!!

Very nice place, the staff Is professional and pleasant. Its a small town place with that home town welcoming feel. The wait time for glasses is a little longer than most places.

Great place Highly Recommended! Me and the whole family had our eyes checked and what a great experience! If you need your eyes checked this is the place to go! Will go back for glasses and future visits!