I happened upon this location completely by chance while dining at a nearby restaurant and decided to stop in because I needed new glasses. I had been curious about trying Pair Eyewear, but after seeing the prices online, I was honestly discouraged. Then came Stephanie — and what started as a random phone call turned into one of the best customer service experiences I’ve had in a long time. From the moment she answered the phone, Stephanie was warm, welcoming, incredibly knowledgeable, and genuinely eager to help. She took the time to run my insurance against the exact frames and lenses I was considering and helped me find an amazing deal I didn’t think was possible. She was informative, patient, and refreshingly kind from the very beginning. Her outstanding service made such an impression that I willingly drove 40 minutes out of my way just to visit this location in person for my fitting. Once there, Jenny helped make sure my prescription and focal measurements were just right. She was equally friendly, helpful, and professional, making the entire process smooth and easy. I originally came in excited about trying new frames, but I stayed because of the exceptional customer service. Stephanie made what could have been a routine errand feel personal, stress-free, and genuinely enjoyable. If customer service still had a gold standard, Stephanie would be it. Thank you, Stephanie (and Jenny) — you turned a chance interaction into a customer for life!
