America's Best

Tyreese was patient, explaining each step of the examination. Dr. Jean Baptiste was knowledgeable, quickly recognizing all the adjustments that had been made to my previous prescription to fit my activities. Rebecca was thorough, walking me through the costs, discounts, copayments, and coverages available to me. They are a good team, looking out for each other without fuss.

Rebecca was AMAZING! I left this location feeling like I made a new friend! She was very knowledgeable about products and recommendations! The entire staff here was welcoming and kind. It needs to be noted how clean this location is kept! Even the bathrooms were in prestige condition!

It had been five years since I visited the office And the wonderful surprise was the same staff was still there; I was so happy, it felt like a family reunion.! They were still so professional, polite, and they remembered me.!(lol) It was a happy experience in selecting my new glasses ; and exploring all the options they offered. They made me feel so comfortable taking all the test that I needed. They are a KEEPER for sure! #lifelongfriends

I make it a personal policy to never review a place unless the service is phenomenal. This is the first exception. There a few factors to this low rating but the most important is: Lack of sanitation. I've been getting eye exams for 18 years and this location has the dirtiest equipment I've ever seen. I was the very first appointment of the day. The staff did not clean the exam machines before asking me to place my face in it. I noticed there was a layer of dust & grime on the chin rest and forehead rest. Since I desperately needed a new prescription I decided to give them the benefit of the doubt. I go to the next machine, again the staff does not do any form of wiping or sanitizing of the equipment. Again, it's a bit of an emergency so I try not to press it. Everyone deserves the benefit of the doubt So then its the most crucial part. Giving me eyes examined by the optometrist. She tells me to focus on a star sticker on a transparent plastic board. When I tell you, the board was sticky and smeared. I could see actual finger prints on it. The sticker was also peeling a bit and was grimy on the underside. At that point I choose to leave, because if they have no care for their own tools, surely they won't care about getting my prescription right. As others have stated, the staff is rude and unprofessional. I saw how curt and abrasive they were when taking phone calls. They also treated a young woman very rudely when she came to pick up her glasses. I've gone to the sister locations and had no issues. I've been an Americas Best customer for 10 years. Its not the brand as a whole, its this location. If the staff can't be cordial then at the VERY LEAST the equipment should be CLEAN.

I went to the West Orlando office on August 22, 2026, to replace my broken glasses, which I had gotten just the week before. After sitting for about 10 minutes, I asked a staff member a simple question: how long it was going to take? She proceeded to give me a disrespectful answer, condescendingly taking my glasses apart like it was 'show and tell.' When I asked why she was speaking to me like a child and belittling me, she smirked and said, 'That’s just how you perceive it,' then walked away. The entire time I was there, she was rude and disrespectful toward me, even though I was not aggressive or rude to her or any of the staff. I have been a loyal customer for 10 years and have never been treated the way I was on August 22nd.