America's Best Contacts & Eyeglasses

My bestfriend Jamie came in for a quick stop today to order glasses. Place was quiet, and empty. Randy, who helped her out was amazing! Knowledgable , efficient, and great personality. It was straight to the point, in and out. We truly appreciated it and him! THANKS!

I love this Americas best, they have such patience when working with my two boys. Pre exam young lady is awesome and the Dr really cares. Sales is great too, great costumer care.

Initially my experience was good. And I had put up a 5 star review because Dominick and the other ladies who helped were kind and helped me get my order put through. My first pair arrived after a MONTH , were made wrong and I couldn’t see despite it being the same prescription Ive used for 5 years. They promptly helped me order a new pair . The new pair came in and I once again. Drove to Wheaton to pick them up I took them home and they were awful .. again… Instant migraine.. felt heavy and field of vision was off.. couldn’t read a single word on my phone suddenly. I brought them back again and this time Randy was told to help me… Randy was rude, loud, wouldn’t listen and talked over me as I tried to explain my prescription hadn’t changed and I should be able to see if they are the same as my current glasses.. he kept interrupting me and telling me to just get used to them. Finally I spoke up and said, “I don’t want to deal with you.. you are rude and I’m not happy so just give me my money back”. I’m going back to warby Parker. You can thank Rude Randy for that.

I was there to replace my lenses of the glasses,and I choose to pay double to do the best one ,after 2 weeks waiting(to long )I got them ,I noticed that they did the worst job on my glasses ,the lenses were thicker than currently with the same number that i had before and the lenses were so lose that couldn’t clean them .I went back and they said me ,that I have to pay more if I want it more thinner.and for to handle the lenses that were loose ,they need two more weeks. I will never go back there again. 0 recommendations They are not responsible for the work that they do.

I asked for my prescription to be handed to me after the exam. They failed to give it to me. I then called asking if they could email it to me. They got back to me saying I would have to come in stating they can’t give the information over the phone or email. I said I understood and came in to pick it up. I picked it up and went to work. As I was trying to order new glasses I realized they didn’t give me all the information I needed or asked for. I called again and explained all this to them explaining why I needed the information and verifying any information they needed. They still couldn’t help me get the single PD number I needed. Worst experience. Never returning and would recommend the same. Beyond inconvenient.