Not pleased with the customer service I received went there this a.m. Veronica the receptionist at the front desk of course was chitchatting random talking with the customer as I waited to be checked in haven’t been there in a while. Yes, I’ve been there before but it’s been a long time since I’ve been there as she paused in mid sentence talking to the other customer she finally asked was I here to pick up glasses no I’m here for an appointment and she asked my name gave her my name. Check me in and that was it ….OK where do I sit at? Where do I go? I haven’t been here in so long. Maybe you all change some things so I I had to ask another female worker where you sit and wait to be seen. She questioned me. Oh, were you checked in? Yes I was checked in. She goes back and look at her computer. Asked me my name. Oh OK. She says then she tells me where to politely wait in the waiting area. My appointment was at 9:30AM. I was told @945Am by the general manager Shannon as she was telling Other people in the waiting area that her optometrist went to the wrong location and won’t be there until about 10 o’clock so therefore my appointment was probably till about say probably 11 at that point. I was like you know what I’m just gonna reschedule. I don’t know who’s texting me at least seven times before I got here and also one more time as I’m in route here to this AM to remind me of this appointment. Shannon stated it is corporate sending out those texts and reminders about the appointment. Which is way too many and ridiculous. They’re sending out way too many in a certain timeframe now if they can send them out to me as a patient. Why can they send it out to the optometrist so she or he can verify her location and get here on time. I get things happen but this is ridiculous. Then on my way out as I’m rescheduling Veronica’s trying to over talk me while I’m trying to explain how non professional she was as I enter to check in. I had tell her stop and try listening this is what I’m saying…. finally she stopped talking to listen to what I had to say but I could tell she had an attitude by then then as she rescheduled my appointment. I said OK let me write it down. She didn’t even want to write it down and give me a card till I Initiate writing it down on the card. As I left, no goodbye thank you for coming. Nothing ridiculous did not feel welcome at all so yeah, I’m bout to call back and cancel my appointment. I will not be back there!!! Wasn’t offered discount or nothing for coming there this morning on my time But the doctor shows up late now as a customer I would’ve been charged. I’m sure for not coming or had to reschedule if I was late make it make sense.
