Americas Best

This experience was fantastic. It was at the Littleton Colorado location. Donna was my representative and was absolutely patient, kind, attentive, and went out of her way to make sure I left there with everything I needed. Highly highly recommend going to this location, and especially talking with Donna. She’s the best.

Quanesha and Star provided the best service I could have ever asked for! I lost the screws to my glasses and stopped in randomly because I didn’t know what to do. Not only did they make me feel right at home, they also fixed and cleaned my glasses for me! Best store ever for customer service. I’ll definitely be back to buy my next pair of glasses here!

DO NOT COME HERE! Months ago, I had eye exam and Dr lowered my rx. No notification or reason. I called after waiting weeks for trials to come in due to not being able to see. Sat on hold until the manager Quinisha (?) came back online. She personally stated she was going to take care of issue. After 2 weeks of never hearing back, I called. New trial pair of contact were never ordered. I waited another few week. Went in last Thursday. Another pair of contacts; a lower rx from my initial rx months ago was ordered. Did not accept trials. Asked for Manager (Quinisha) to call me back AGAIN! She was sitting next to me and gentleman who was handling my case.....She could have asked me to wait and corrected issue. It has now been 4 days and not a return call. They got my money, my plan's money and I am back to wearing an OLD rx because I do not have any other contacts to wear! I will be contacting DORA to file a complaint against the "Dr" and America's Best Eyewear! I bet I will get a call NOW!!!

I've been an America's Best patient since 1996. During this time I've moved to 3 different states and been seen by 5-7 different locations. Also during this time it was an America's Best doctor that detected my left eye being at risk for retinal detachment and saved my vision by referring me to a specialist in a timely manner. It was also an America's Best doctor that detect my eyes to be at an early stage with cataracts and referred me to a specialist in a timely manner. I've always been satisfied with their doctors and staff; hence, the long time loyalty. I'm now new to Denver and chose this location based on reviews. Jazmin gave me the upmost customer service care that I've experienced since being a patient with America's Best. She set the bar high for the other locations. She was very patient with all my questions and spent a significant amount of time educating me about my insurance coverage and benefits as well as my Americas Best Club's benefits so that I could best take advantage of them. She also educated me on importance of setting my eye appointment rather sooner than later. I'm very glad I called this location because due to my experience with Jazmin I will now make this my home vision care location.

Nothing worse than walking into a place and not even being greeted by the front staff and was extremely rude from the start. She couldn't locate my insurance and another employee came to help and showed her it was out of network. Then after being told that she cancelled my appointment so quick and leave it to the other employee to offer to pay out of pocket and get reimbursed. At that point I was no longer interested in staying. She definitely should not be the first person anyone sees walking into any place of business.