Absolutely unacceptable experience. I paid $409 for glasses with lenses that were supposed to have a specific feature. When I went to pick them up, the product did not perform as promised, and I refused to take the glasses. I simply asked for my full $409 refund. Somehow, that turned into one of the strangest customer service experiences I’ve ever had. I was told the refund had to go to a card that I did not recognize, despite me showing my own cards and bank statement proving the original $409 payment. Then I was given a receipt that didn’t match my order number or transaction date and showed a ridiculous date of 1/1/1800. I was also told I would receive only $329.95 instead of the $409 I actually paid. They even misspelled the home address multiple times when I spelled it out for them letter by letter, and didn’t update it to the correct one, the same thing happened with my phone number. When I questioned these discrepancies, instead of calmly explaining what happened and fixing the issue, the GM started yelling at me. I had to ask her why she was yelling because I was not yelling at her. I repeatedly explained that I wasn’t looking for special treatment—I wanted the transaction handled correctly. I’m a manager myself, and if I treated a customer this way while their payment information and paperwork clearly weren’t matching, I’d expect serious questions from my own management. I left the glasses there and contacted my bank because I was not comfortable accepting a product or refund process that didn’t make sense. This was not a simple return. This was a completely mishandled transaction from beginning to end. If you’re shopping here, check your order, receipts, payment information, and product carefully before accepting anything. I would not recommend this location based on my experience.
