Americas Best

We came to this place and everything was good at first. They helped us with our daughter’s first warranty claim, but after taking her glasses apart, they told us the warranty could only be used one time. I was surprised because I thought the warranty covered more than one replacement or repair, and I couldn’t find anything posted or explained that stated it was a one-time warranty. It would have been helpful if that policy had been clearly communicated upfront. Overall, the experience started off well, but the lack of clarity regarding the warranty was disappointing. Update: they reach out and fix my issue thank you

I had a really great experience at America’s Best! The staff was super friendly and welcoming from the moment I walked in. They took the time to answer all of my questions and helped me find exactly what I needed without making me feel rushed. Alex was especially helpful and made the whole process really easy. I really appreciated how patient and knowledgeable he was while helping me. Overall, such a smooth experience with great customer service. I’ll definitely be coming back!

I witness the most incredible moment with the manager taking care of a little boy who wouldn’t stay still. This lady went above and beyond to get him to do his glasses, she was so patient and so kinds and they laughed and giggled and she made it so easy for that family, everybody that was there was just happy to see this type of customer service. The location is great the staff is very pleasant, it was really busy on Saturday but that didn’t stop them from providing a great service.

Mykal and Shanell made the whole experience so positive that I had my oldest daughter make an appointment. Even with extremely bad eyes, we were able to get 3 pairs altogether for less $800. Mykal is extremely knowledgeable and Shanell is a delight to be around.

Aryany was an absolute pleasure she helped me and my wife today. She is an excellent employee and just needs a good manager. The receptionist Shanell was rude and disrespectful and screamed at me from across the store multiple times. I called corporate while I was still in the store and in less than 5 minutes the manager of the store in Conroe called me. That's customer service. I'll take my business to the Conroe location from now on.