America’s Best Contacts & Eyeglasses

Love this location! I went in to get extra pair glasses Erika helped me.. Omg can't say enough she's Amazing She's, professional, friendly, helpful I've never had such a top notch experience! She found me very stylish glasses. Ty again Erika... MM😊

THE WORST CUSTOMER SERVICE - without a doubt the worst Americas best I have ever been to.. I would rather add the 30 minute drive to visit the Eastvale location I walked in to get my frames repaired and the lady in the front said she’d get me some help.. waited about 20 minutes.. then she came back up to me and said she couldn’t help cause she was new but she just didn’t want to stay late since she was already on her way out.. waited about 30 more minutes and still had no one help me, they just kept jumping to all the other customers. I finally had to get up to ask for some help and was still told I had to keep waiting since they had customers I waited a whole hour and walked out empty handed. You can’t make me go back to this location even if you tried. Save yourself the hassle go to a different location

I've come to this location before to when my son got his glasses and the service is always great. However, this review is really for the assistant Erika, who helped me with my frames and lenses. Not only did she provide me with PHENOMENAL customer service, she was also patient, amiable, and very professional! Thank you so very much for your help, would definitely recommend her and Dr. Leong to anyone of my loved ones!

Update I was finally got helped by the new store manager. She solved my problems effectively. —————— It’s a nightmare to go to americas best contacts & eyeglasses. I had to go there 4 times to get my eye sight correctly. On top of that, they can’t even make my frame right. One of my two pairs combo was made loose on the right eyes. It’s been half year and I haven’t even received it.

I have been a customer of Americas Best for approximately 7 years, and have generally been very impressed with their service and prices. My last experience tho has been terrible. First, I took in my Ray Ban sunglasses to get prescription lenses. After being assured that they could do the job, I spent around $200 for the lenses and assumed everything would be fine. I received the glasses two weeks or so later and they literally would fall off of my face. When I took them in to be adjusted they did their best to adjust them, but were unable to get them tight. The store employees apologized and told me the frames I had wouldn’t work with my prescription. I was disappointed as I had lost over $200 on the lenses but still needed the sunglasses. After speaking with the store manager to confirm the new frames I wanted to purchase would work, I purchased new frames and lenses. This was the same manager who had tried to help me get the other frames adjusted with no success. She assured me the ones I was purchasing would be adjustable. I don’t live in California but travel here often so I asked them to ship the glasses to my house. They agreed and after paying the shipping fee I had them at my house a few weeks later. I opened them only to find out I had the same wide framed issue. The glasses would not stay on my face. Since I dont live near this store I waited to bring them until my next trip. Unfortunately it took me a number of months to get back. The glasses didn’t fit my face so they sat in the case brand new and untouched until I could get back to the store to have them look at them for me. I went back today and again the manager did her best to adjust them without any success. I asked her if there was any chance I could get a refund or a discount or just anything towards another pair. If the sunglasses wouldn’t work I was willing to take something towards just another pair of glasses. I just got a call saying there is nothing they will do for me. After two pairs of glasses and approximately $500 I have two pairs of prescription sunglasses that do me absolutely no good. I’m not the person to leave this type of review, but me losing $500 with an issue that I clearly explained and worked out with the manager is unacceptable to me. She assured me these would work and they do not. I absolutely would not go here for prescription lenses/sunglasses ever again.