America’s Best Contacts & Eyeglasses

Phoned in originally asked if they were, "overall cheaper" than Lens Crafter. The front desk help was rude, w/an attitude saying we don't check their prices so we wouldn't know. I said well, okay, I'm just trying to figure out the cheapest for eye exam etc... I googled it and it was easy access for the info. I called back to inform her that they were cheaper overall than Lens Crafters and she hung up on me. Anyway, i went there for an eye exam at

Go anywhere else but the one on Cheyenne Mountain. I ordered two pairs of glasses each for myself and both of my kids, spent well over $600 on glasses for all of us. They initially ordered not one but TWO of the wrong pairs for my daughter and I and didn't know until we came to pick them up, literally not even our prescription so entirely not our glasses. Fast forward, they say they ordered the correct pairs but we NEVER received a call or anything from them and I have the call logs to prove it. They said that they would have called when they go through the glasses that don’t get picked up but again never received anything. So I don’t think they ever actually ordered the glasses and they wouldn’t give me anything to prove they did. Life gets busy and I didn’t even think about it again until I needed to go in for our annual eye exam for my autistic son. They have no records of anything to prove that they called but told me they would have over and over again even when I showed them the last call from my call log from them and the text messages received which was from the original pickup. So now I have to eat over $200 because of their incompetence.

The pre test room staff before you walk over to telehealth room, young caucasian women with glasses, was overtly friendly but unfortunately equally condescending/rude to the point of fudging a part of the pre test on one of the 3 machines on purpose. She made small talk found out I was prior military, nearing the end of the pre exam she asked about my shirt which displayed a political opinion in an acronym. She then responded awkwardly with loud obnoxious laughter and verbally a whiskey tango foxtrot, she continued her faux friendly smalltalk and then told me to move my head an inch away from the bar on the last pretest. When I went to the next technician for the virtual exam she noticed the last pretest portion wasn't sent so we had to walk back to the pretest room, redo the last pretest the same one that prior staff had me position weird for, this time around no weird positioning. The rest of the exam went smoothly the telehealth technician was patient and the doctor was quick and efficient. The only other issue that occured was I didn't realize they charged the glasses lenses right and left separately, strange but it was on the receipt. Overall on 3/3/26 the first staff letting her own opinions about a person of color wearing a shirt affect her work/customer service is shocking. My chances of coming back here are slim I'll try another America's best.

Walk in to office and told they are looking for online doctor to see me and that they had two in house before lunch but now none. What type of joke is this. How does this even happen?

Fantastic to deal with. Desiree was amazing and extremely helpful. She definitely went the extra mile to help me get it all figured out. I would give her 100 stars if I could. - Jeremey Smith