America’s Best Contacts & Eyeglasses

Everyone was very courteous and friendly at the Cedar Falls, Iowa Location. For my first visit to this store, it was very pleasing, neat clean, organized and they made the process very simple. My glasses fit as expected and and the quality is better than expected from a chain store. I plan to be a repeat customer! A+ first visit!

The employees that we encountered were all very knowledgeable, nice and friendly. Quanisha helped us with choosing our eyeglass options and I feel she went above and beyond with her customer service. My husband has been coming to America's Best for at least 40 between Pennsylvania and Iowa and he said no one has ever been as helpful as her. Keep up the good work!

These ladies were the absolute sweetest!! they offered to help me pick out frames, and joked with me to calm my nerves. I scheduled my appointment last minute and had no problem. 2 pairs/$79.95 and a free exam is also a crazy deal! best vision appointment i have ever had!

I just had a great experience at my local store this weekend (Cedar Falls, IA). After being highly recommend by my mom, my partner and I went in to see if we could get his glasses adjusted. We didn't buy them at America's Best, but they were happy to help us anyway. We offered to pay for the adjustment and they told us it wasn't necessary. Quanisha was so nice and we talked and laughed the whole time she was helping us. My partner's glasses fit so much better now. We are definitely going back!

Christine and Pam were amazing and could tell that they knew what they were doing. My partners glasses were not correct after we had them made. We went back got in for another vision test and was told that he would benefit better with a progressive lens. So they tweaked prescription, and we were going to order the progressive lenses, but Pam first was going to refund the insurance. Was told that it would be $200 when asked if that was using insurance again was told yes, well I have been in this business before and knew what I was talking about when I asked what was regular price of the lenses and was told $250 then I knew that they were just taking off the price of the lined bifocal that we had paid for and doing it that way, when in fact our copay for the premium progressive lenses were only a $110.00- Pam researched this and called me back and said that yes indeed I was correct. I had stated that I appreciate her taking the time to research this and getting back to me, I would discuss and call them back to order once my credit card had been refunded. So today I call back and get this girl named Leah and she was not professional at all and kept over talking me and telling me that since I wasn't getting the warranty it would be $175, I said Umm no that is just the warranty price minus what I was told that was incorrect. (200-25=175) then she said well we aren't in network with your insurance, and I said yes you are, and she kept arguing with me about it. Of course, Pam wasn't there or the store manager and there weren't any notes on this, I said that please just have Pam call me tomorrow, she said if she works tomorrow. I said I will call back tomorrow and if she isn't there I will speak to your manager. She immediately said that her manager is out all week. I was very impressed with the other staff but this girl needs to be addressed by her manager that arguing with customers is not cool. A simple let me have someone else call you back would have been better. Pam and Christine get the stars....Miss Leah on the other hand should find another place of employment because clearly customer service in the optical field is not for her. She gets zero stars.