America’s Best Contacts & Eyeglasses

I was 15 minutes late for my appointment. Booked for 12:50pm... walked in at 1:05pm. I was immediately given nasty looks by the employees. One of them informed me I was only allowed a 10 minute grace period for being late and would need to reschedule because the optometrist was going on lunch. The entire tone was very condescending. I understand I was late but there was no need for them to be rude. In the end, I was put off by the interaction and decided not to reschedule. The employee told me they were going to cancel my appointment. I got an email as soon as i walked out that my appointment had been "canceled". What's even worse is I received a call from them today asking me when I would like to reschedule since I "missed" my appointment. Don't treat the customer like the enemy and then expect them to want to do business with you. That makes no sense!

This location is so nice! I really enjoyed the attentive care and gentleness that the staff provided. Shout out to Elle, Stacy, JJ and Dr. McIntyre for making my experience memorable and personable.

Whoever answers the phone is extremely rude ! Nasty attitude and quickly rushes off the phone. Idk if she had a bad day but she needs to fix her attitude immediately! I asked simple questions with a kind tone and I got attitude in return. Super unprofessional and I caused for.

This store is very rude and made me feel very uncomfortable first off when I walked in I ask them a question that was never answered than the black girl in the back that was the manager keep looking up at me not saying anything no greeting or anything than the lady that in the front that said she was the general manager ask me have I’ve been to the store before and I said yes and than she cut me off and answer the phone to talk to another customer than when i finally picked out my frames she told me the total and I’m like why I’m I buying glasses from some rude people I can just go online line so I ask can I just go online and get the frames with my CTA insurance and the general manager rephrase my statement and the black manger walked up and said Same difference all smart I explained to the woman that I’m just going to go somewhere else because I feel very uncomfortable and I ask to speak to a general manager and she told me that she was the general manager and that I can talk to her but how can I talk to someone that didn’t even get up to help me with my glasses section just pointed to the back and told me where to go look and than when I ask where’s the ray band she got up to show me I explained to her that I didn’t like how they both had attitudes and that the black manger said same difference and that made me feel uncomfortable the general manager said that she didn’t say that than I ask the lady and she said she did say that and I’m like yeah I’m just going to leave because you called me a Lier and that made me feel some type of way I walked out and now they are looking out the window staring at me like what’s their problem I wasn’t rude even when they was being rude to me they need to hire people that’s nice and want to work not people with a nasty attitude

Received great care and a free eye exam. The doctors are extremely nice and answered all my questions. Appointments are easy to make. Worked with Dyanne - very nice and welcoming, explained the pricing in great detail.