The Chicago Lighthouse Chicago

I had been referred as a disabled person who couldn't find work because of my physical limitations. They did absolutely nothing to help me beyond completing the initial intake. They then dragged their feet, never actually helping. When I expressed my frustration and extreme depression after waiting over a month, actually closer to two months, they said, "Oh, we understand if you have to leave." Then, within that same day, they called me back and said they had someone to work with me, but after that it was radio silence again, as if they were not playing with people's lives and well-being.

Customer service is terrible. Transferred me over from line to line without any help. The medical professional himself, Brian coffy had his resident do all the work and she was very slow, and did not seem to understand things. They ran my insurance for what I would say were unnecessary things since I had already had the same procesadores done at other clinics within that week. Big waste of time. Oh they also tried selling me a magnifier for $40 but I found it on Amazon for $9. Definitely a money making place.

I’m impressed with what they have done with the efficiency and take care of employees with special needs.

I had a great experience with the staff as they were very professional and prompt, would recommend!

My experience with Julie and The Chicago Lighthouse today was terrific and with TCL's helpful hand I completed my phone order. I'm most pleased with the kindness and for the ability of the call center to call me back and reestablish a fresh connection needed to reset the payment system which worked like a charm. In fact, most of my 50 plus phone payments and interactions with TCL customer service has been satisfactory. Past review: I called today at 4:45pm before closing and after 15min of being on hold a customer service agent pretended they couldn't hear me before disconnecting the call. She ended up hanging up on me but not before saying "why are you calling so late" and telling me to call back. The problem with calling back after closing hours is they don't take calls and even worse I'm certain this is something she does regularly. This women should be fired for being irresponsible, uncourteous, rude and because of not doing the one reason she was hired, customer service. Its a catch 22 because driving on toll ways in Illinois requires an Ipass to pay tolls. I understand "The Chicago Light House" hires veterans, people with disabilities and from low income communities but hiring bad help is a bad look.