America’s Best Contacts & Eyeglasses

I had an amazing experience at America’s Best thanks to Yazmine! From the moment I walked in, she was professional, welcoming, patient, and incredibly helpful throughout the entire process. She took the time to answer all my questions, helped me find the perfect glasses, and made everything smooth and stress-free. Her customer service truly stood out and made me feel valued as a customer. Thank you, Yazmine, for your excellent service and positive attitude. I highly recommend America’s Best, located at the Pleasant Valley Promenade, Glenwood Ave in Raleigh NC, especially if you get the chance to work with her!

Rude check-in person. Told her their location is very unfriendly to handicapped (no handicapped parking anywhere close and a full, tall curb without wheelchair slope) . I told reception as soon as I walked in and she couldn't have cared less. Go anywhere else (esp if you have to roll or assist someone coming to get an eye exam or glasses!!!) Also, the place smells and looks dirty and like no one cleans the carpet. I waited 20 minutes in an empty waiting room to get the initial eye exam before seeing the optometrist. This was also 20 minutes past my appointment time. I ended up having to select my own glasses to try on and find a place to sit down with a mirror to see what frames I liked and had to borrow wet wipes ( from the lovely receptionist) to clean almost 20 pairs of very smudged and dirty frames that were on the wall. Multiple frames actually had cracked glass or plastic lenses which should never have been able to be tried on for possibility of eye injury to customers! I cleaned all of the lenses and then gave them to the person who came to finally help me and told her they should probably be sterilized before being put back on the wall. Other eyeglass places I have been to usually have a dirty bucket to be sanitized after people try them on but I did not see one anywhere in this store. No excuse, especially with sanitation issues currently even though at least 5 people are standing around waiting to sell glasses to people. **Update- complained to the district manager and the owner of the franchise at Pleasant Valley contacted me immediately and apologized and offered a refund on the glasses I had purchased. When I went to pick them up everyone was (not surprisingly), very attentive and nice and friendly and then helpful. The inaccessibility is still a concern but it is actually the issue of the shopping center management to deal with and hopefully somebody will. I appreciate their efforts to rectify my initial bad experience. **

I would give -3 stars if I could. Please take your business elsewhere. This place is terrible. When we initially went in, we filled out paperwork and was asked to sit in the back in the waiting room. The employees were talking about Hispanic customers in a bad way.(I think they forgot we were in the bank waiting room.) We sat there almost 30 minutes and then someone walked by and saw us, and then came to assist us about five minutes later. We were the only costumers in the building. We ordered the glasses and they told us it will be back in two weeks sometimes sooner. We called at almost a two week mark & each time we called, we received an attitude. And they made it seem like we were bothering them by calling to check on the glasses. They told us we would receive a text or a call when they arrived. After two weeks we decided to call at this point, was about 17 days, they said they were not in until we said it’s been over two weeks and the lady went and checked a different area. At that point, she said oh they are here. I’m sorry. We never received a text or a recall to state the glasses were in. And the attitudes of the employees is terrible. It’s no telling when the glasses actually came in. They were too lazy to check for them. They put them in the drawer and went about their day. Thank goodness the lady today checked the “other” location and found them. I DO NOT RECOMMEND THIS PLACE!

I’ve been wearing eyeglasses my entire life. While my eye exam and fitting went fine, picking up my new glasses wasn’t a pleasant experience at all. I was asked from a female staff member to sit and wait and as the minutes passed, her colleague abruptly asked me if I needed help as if I bumped into him in a grocery store. After I told him I’m waiting to pick up my new glasses, he told me to move to another chair to his left. Eventually, another colleague of his fetched my new glasses and I was out of there. This place lacks professionalism. The woman who waited on me didn’t even sit down. I felt rushed all the while her male colleague continued to chat up his customer as if they were on a date. America’s Best at this location is best at nothing when it comes to customer service.

Didn't even make it to the exam. They were having an issue with the remote physician. Says they reached out. No email, no voicemail, no text message, even though they've been texting and emailing all morning about my appointment. Drove all the way there just to be told there's an issue and "we reached out." Wouldn't be so aggravated if I hadn't taken the day off.