America’s Best Contacts & Eyeglasses

Bought 3 pairs of glasses last year. Realized after months of wearing them I couldn't see very well out of them. (Couldn't see at all close up) so I used my old glasses until I could get back in for a new exam with my insurance. Went yesterday. Never 1 time asked for any compensation or anything. And when the Dr came in he already had an attitude the moment he walked in about my glasses from the year before... then started telling me I needed bifocals but I truly wasn't understanding why. (I still don't) and he was like what part of it do you not understand, very ugly. So I finished up told them I just needed up come back another day for the lenses because I couldn't do it that day (I was crying) . Went back today, walked in and said I came in yesterday for an exam but wasn't able to get my lenses I need to get those in my glasses today. And the women up front best ugly was like, we can't do that. I she thought the were outside glasses and i told her they weren't that I bought all 3 pairs last year from them. And she still said they couldn't do it. After going back and forth she said if we send them off and they come back broken we aren't responsible... so i walked out. I turned back around and came back in and by that time I was so mad I was crying. And was like so i bought 3 pairs of glasses from you last year. That i couldn't really wear because I couldn't see it of them. I waited for my insurance to pay for the lenses this year and now I can't use these frames and I can't get new frames. So what am I supposed to do. I said i left out of here yesterday crying and now I am crying again and then she changed her tone and started being nice. But I did contact the customer service number for them. I am in customer service myself. And I know you can't make everyone happy. I understand that. I understand the public these days feels entitled. That's the only word I can ever come up with talking about how people act. But this wasn't how I was acting. Not going in.. after they started being ugly, I can say I wasn't the nicest because at those points I had it. But I did not start off like that. I told customer service that after this time because I didn't really have a choice I wouldn't be back. But I am sure they didn't care. Because to them I was just a number and if I didn't come back they would fill my slot with someone else. Hopefully you have a better experience than me..

Terrible customer service. Personnel was rude and unhelpful. I showed up for my eye exam appointment and was informed by the "manager" it was going to be a "virtual" visit. Doctor would be present via virtual meeting and the technician would be working the equipment. Later I asked if they had the type of frames I wanted, taking off my glasses extending them to her. Without looking at them she told me to "go look for them over there". When I asked her to look at my frames she immediately said, "no we do not have them", to which I replied, " you do not have any of these frames? " She replied, "I am the manager I know my frames." I told her "if I would have done what you asked me to do I would have been looking through all of the frames without finding the ones I need. This is terrible customer service." To which she replied, " No, we have good customer service. " I was the only person in the establishment. There were three employees present. Will never do business with these people.

I had an amazing experience here. I needed a new prescription as well as new glasses and had been given a recommendation to go here. I went in and, despite being short staffed, the front desk people were very kind. I was greeted within 5 minutes of arriving. I had my insurance taken care of painlessly and was able to fill out paperwork online before the appointment which made intake much more efficient. I was then escorted to the back where I waited maybe 5 minutes before being taken back to a pre-exam of basics like vision with my glasses on as well as if I am color blind and can I see 3D. After those were done I was moved to wait again at a seating area that was not at the main display area and waited not even 10 minutes before I was taken back by a very nice assistant. Many tests were done there and I was given options about having my eyes dilated or not. Once she was done I was left briefly and soon the doctor came in, looking over my eyes and double checking a couple of readouts. He explained some options to me for glasses and then I was led to the front to look around. I was given time to look around to choose glasses and then I was called to another table to get help with check out. The woman was prepared to help me choose my glasses and explain options but I went in having an idea of what I wanted. The whole experience was so nice and I would highly recommend anyone to go there. Prices for frames are clearly labeled and they will explain it all along the way so you aren't surprised. Thank you to the staff of America's Best for an amazing experience.

My experience initially did not start off well. I arrived on time for my 5:00 p.m. appointment and left at 7:00 p.m. without ever being seen by a doctor. I was livid, upset, and aggravated—and I clearly voiced my concerns. As an educator, I intentionally took off work to schedule a Friday afternoon appointment because I value my Saturday mornings with my family. That said, Assistant Manager Garceila was absolutely amazing. She listened to every concern I had without interrupting and maintained the calmest, most professional demeanor throughout the entire interaction. She even contacted her district manager to personally relay my complaint. I am happy to say that although I had to return on Saturday morning, everything Garceila promised was delivered. I was graciously compensated and, as assured, I was the first patient to see the doctor. Surprisingly, I actually enjoyed returning on Saturday because I had uninterrupted time to select the glasses I truly liked. I am genuinely grateful. Because of how Garceila handled a very frustrating situation, I will gladly share how she turned lemons into lemonade for me. Thank you, America’s Best—and an even bigger thank you to Assistant Manager, Garceila for outstanding customer service and amazing leadership! 👍🏽I will forever remain a customer!

I went to this location because of the reviews. Read this one and don’t go!!! I purchased two DIFFERENT pairs of frames. I was informed my glasses were in and ready to be picked up. I get there and there are two pairs of glasses but the same frame!!!!! I told them this is not what I ordered. I asked didn’t the people adding the lenses think it was weird that they were working on the same frames for one customer. This is what they told me. Well one lady did order two of the same frames before because she wanted to have a spare frame of the same frame. I said did I TELL YOU THAT??!!!! So you based this on someone else instead of calling me first and confirming if I wanted one of the same frame when I PICKED OUT TWO DIFFERENT FRAMES?!!!! I was then treated as if I was the problem. As if it was no big deal and not an inconvenience to me. I told them to give me a refund for one pair. I took the one pair out the door shaking my head in disbelief. I got down the road and put them on. They were filthy from finger prints and were not transitioning. No hanky to clean them no solution to clean them. Nothing but angry finger prints all over the lenses. I drove back to the location and ask for a refund for those glasses too. HORRIBLE EXPERIENCE AT THIS LOCATION!!!!!! I should have known something was up when I pulled up and saw a gentleman walk out before I went in shaking his head in disgust!!!! NEVER AGAIN!!!!!