America’s Best Contacts & Eyeglasses

Daisha, (i hope im spelling that right!!!!), front desk, answering the phones. She is the absolute BEST! I have been having issues with the Wilmington location, so I called here and she got things moving in less than 5 minutes. I live in Carolina Beach. I will GLADLY make the trip the pick up my contacts everytime from this location. Thank you Daisha!!!!

Horrific experience. Near theft. Unprofessioanlism. If you want your life destroyed by months of not being able to see, go here. Had two pairs made here. Nausea for multiple days. Came back for a re-exam. One pair was remade with a new subscription. Still wrong after a week or two of trying to get used to it. Went back, got the other pair redone with the original prescription but cheaper lenses, which I wasn’t refunded for the difference. Those are wrong as well. Now I have two pairs of glasses each with a different prescription that don’t work. After months of dealing with this I am offered no refund and no correction, and my vision benefits have been wasted on this. Should I mention the unprofessionalism of staff making rude comments on my physical appearance, even asking my political affiliation during examination. I am not a nobody, I will share my story to make sure nobody has to suffer this place like I did. The least they could do is THE RIGHT THING. Beware of the shear unprofessionalism and incompetence of this place. The one star is for the one lady there who actually genuinely seemed like she wanted to help.

I have never visited this location and at least one person acted like you were bothering them at work. The first time (about two weeks ago)it was the large black lady that works there. After driving 45 mins I was 10 minutes late and apparently as indicated by her tone and expression she was agitated and informing me I was late, (I can tell time). I told her I knew I was she then told me that the doctors were probably gone and asked if I wanted her to try to get me in I replied , yes because I'm here. Later she asked me for my insurance information and I told her they usually look it up by my social. She informed me she couldn't look it up that way (her tone was nasty). I then informed her they are the only company I use and asked if she could look it up in my records. She did and she found it. You would think she would have been trying to find a way to assist me vs trying to get me to leave so they could leave. Yesterday I went in to order contacts and there was an issue with my insurance. The man with the bald head was assisting me. My company recently switched ownership and I was trying to figure out could that be the culprit. I asked him if the insurance was attention to my social or if it was attached to my employer. He got annoyed, huffed and slid a piece of paper in front of me and said "this is what I used. I didn't look at the paper but I did ask if I was bothering because he was acting like I was? He stated that he was acting that way because he had already answered my question. I told him apparently he wasn't clear because I had to ask again. After that interaction he was semi cordial while I called to figure out what the issue was. Nonetheless the people who work the front desk are always nice. Everyone else acts as though you are bothering them (which apparently I was with the white bald dude). The environment as a whole is unprofessional as a whole with all the loud talking and non work related conversations in front of customers (my first visit) Needless to say after I pick up my prescription I'm done with this location and possibly the company.

Pack your patience. I was scheduled at 11:50 and it’s 12:55 and I still haven’t been seen and there’s still someone ahead of me. What’s the point of appointments if they mean nothing?

I'm new to the area. From the time I first walked in and scheduled and appointment til I left after the exam, I had a good experience. The ladies at the front desk were welcoming and set me up an appointment. I appreciate the appointment reminders. The technicians and eye doctors were very nice and the exam was pleasant. The lady who took my payment took the time to explain the club benefits and answer any questions I had respectfully. She explained the charity work they do and support in helping underserved children. I will be happy to do business with them again!