I recently went here for an eye exam since I was starting to feel some discomfort with computer screens. The process was smooth, and the exam confirmed I needed glasses. When it came time to go over insurance coverage and costs, Milly was fantastic. She was professional, knowledgeable, and patient in explaining my copays, benefits, and the timeline for my order. I ended up ordering glasses from the brand PAIR with two magnetic toppers. My only suggestion for improvement would be their text alert system. I kept getting messages that my order was “ready,” but in reality only the glasses had arrived, not the toppers. They did give me the option to pick up the glasses and return later for the toppers, but honestly, even though I live nearby, no one really wants to make two trips. Once the full order was ready, Emily helped me with pickup. She was quick, friendly, and even printed out a card so I could practice my reading with my progressive lenses, such a thoughtful touch that made the process easier. Overall, I had a very good experience here. The staff really knows their stuff, and while there’s a little room for improvement with communication, I left feeling well taken care of and confident in my new glasses.
