America’s Best Contacts & Eyeglasses

I had a really great experience with Dr. Ali at Americas Best. She is incredibly polite, patient, and genuinely caring. I brought my mom in, who has several health concerns, and Dr. Ali took the time to explain everything, especially her cataracts, in a way that was simple and easy to understand. She made sure my mom felt comfortable and never rushed at any point during the visit. I also brought my kids in afterward, and it was clear how great she is with all age groups. She is very patient, thorough, and knowledgeable, and you can tell she truly cares about her patients. The staff at this location was just as wonderful. Faye at the front desk was warm and welcoming, and the opticians were very helpful in guiding us to the right frames and lens options without any pressure. Overall, it was a very positive experience from start to finish. I honestly do not understand some of the negative reviews because everyone at this location was kind and professional. I would definitely recommend coming here for eye care.

Kris was amazing. She was busy and had to handle an elderly grouchy gentleman who thought he should jump the line. She handled it with grace, ease and extraordinary customer service. She is fantastic! Whatever she is getting paid, it is not enough. She was honest about what was appropriate fitted glasses for my face. Class ACT! Love her!

Glasses Only Lasted 8 Months Won't Ever Purchase from America's Best Again I bought glasses from America's Best at the end of December of 2024. By August 2025, I noticed that my cheeks were breaking out where my glasses touched my face. I checked the bottom of the frame and parts of it had rubbed off (see attached pictures). So, I had to start wearing my older glasses that I have had for over a year that I purchased from LensCrafters. I took the glasses back to America's Best and the manager condescendedly told me that what I had was a nickel allergy and that I should put fingernail polish on the bottom of the lenses and that there was nothing that they can do because it had been "too long" since I purchased these glasses. Like most people, I have insurance that covers glasses once a year only. So, these glasses became unusable months before the year mark, when I can actually even get new glasses! How does that make any sense?! I've had the older glasses that I had to start wearing again for over 2 years. And, these glasses show no signs of rubbing off. Also, I've worn glasses since I was 10 years old and I have never had lenses that rubbed off in this way that caused my face to break out. We cannot allow poor service and lack of product quality like this to become normal. I would expect that a company that gives a damn about their customers and the products that they sell: 1) Would have offered me a discount or some way of compensating me for the fact that these glasses lasted less than a year, caused my face to break out, and cannot be replaced with my insurance for another 3 months, 2) Would have noted that this particular frame does not last for even a year and would have made sure that it was no longer sold anymore, or 3) Would have had some type of indication on the frame label itself that it contains nickel and could cause an allergy for customers. There was no offer or attempt by the manager of this store to stand behind the product that they sold me or to offer good customer service. Attached are up close photos of the frame and a comparison photo of the frame that I've had for over 2 years that has no signs of wear on the underside of the frame.

Though the staff overall was great, the doctor was immediately dismissive of me when I asked about potential vision issues I’d not asked about previously, believing these things to be normal. I disclosed my autism to her, letting her know there were issues I’ve always had but never brought up to an eye doctor because I didn’t have context for what was “normal”. Every point I brought up, I was told is normal, including the blinding pain I experience behind my eyes every single day when I step out of the house, regardless of how cloudy it is. Though I want to believe her, the shift in her demeanor was blatant and belittling. I have a masters degree. I spent over a decade working in research. Where I first learned of a topic doesn’t have a thing to do with the hours I spent looking deeper into said topic or the methodology I used when looking into the topic using peer reviewed materials from a variety of sources. I’m especially disappointed because I exclusively choose women doctors (when possible) due to our intimate understanding of how it feels to be gaslit by medical providers. Again, the content of what she said to me *might be* true; I can’t trust that it is because of how she chose to convey the information. I’m disappointed I chose to purchase a new pair of glasses here as well, as - again - I don’t really trust that the exam was thorough or addressed the concerns I came in with. I’m giving three stars because the rest of the staff was nice and the basics of the exam were technically effective. I believe the glasses I ordered will be fine, just like every other pair I’ve owned over the last three decades. I’m highly disappointed by my experience with the doctor though and hope she’ll take the time to listen to where patients are coming from rather than being immediately dismissive and condescending to someone who’s simply asking questions in an attempt to advocate for themselves.

I was really impressed with the level of care during my visit with Dr.Ali. She was attentive, kind, and explained everything clearly, which made the appointment feel comfortable and stress-free. It’s rare to find providers who truly make you feel heard. Definitely coming back.