America’s Best Contacts & Eyeglasses

I lost my glasses last night and was able to make an appointment this afternoon to get a new pair of glasses. The experience was great! Nothing changed much on my prescription but I ended up getting two pairs of glasses instead of just one. Joi and Tiffany made the recommendation since I have a history of losing them. My exam was actually free since I bought an additional pair as well. I definitely recommend this store because of the smooth process through everything and the girls were very helpful throughout the entire process. 5/5!

Excellent experience for an eye exam and ordering glasses. All of the staff were extremely knowledgeable, friendly, and great communicators throughout the entire process. I've been wearing corrective lenses for a long time but I'm confident that even if I was a first-time patient I would be totally at ease, the staff were all so clear and thorough explaining every step. And when I was ready to order, Tiffany went above and beyond searching for alternative frame color options for me, calling other AB locations to try to find a discontinued color. Big thank you to all the staff for a especially pleasant and positive visit.

I have never been to an America's Best location and I will not be going back after my experience at this location. The exam and two glasses for $95 deal advertised online is either deliberately false or ignored by staff. I ended up spending over $500 on an exam and two pairs because my current lenses are several years out of date and I was desperate for an updated prescription. While the staff during the exam was helpful (and the price for the exam was reasonable), I was disappointed with my experience purchasing frames. I was also not called when my glasses were ready for pickup, I had to contact them myself over two weeks later. My new glasses then developed fractures at the base of the nose pads within one day of picking them up that impact my vision. I will not be returning to America's Best because their prices are not worth the product they deliver. I now have to depend on a pair of glasses with significant scratching on both lenses that were caused by circumstances out of my control and am out a significant amount of money. I don't recommend America's Best.

I previously purchased glasses from the West Mifflin branch and was very happy with the service, which is why I later took my wife and daughter to the Waterfront location. Their eye exams went smoothly, and the staff initially seemed helpful. I picked up their glasses at different times. My daughter’s glasses were fine at first, but my wife’s glasses were too wide, barely fit her face, and kept falling off. Before I could bring my wife’s glasses back for adjustment, the nose pad on my daughter’s glasses fell off only a couple of months after purchase. We went to the Waterfront store on Saturday, February 21st. The store was crowded, and the woman at the front desk told us to wait about 30–40 minutes so the manager could assist us. While waiting, the front desk associate tried to make a minor adjustment to my wife’s glasses, but nothing changed. When I politely said, “It’s still the same,” she immediately had a strange attitude toward us. The entire interaction felt tense, and my daughter became so stressed that she asked me not to argue. When the manager, Joi, came over, the attitude did not improve. There was no eye contact, no smile, and no welcoming tone. While adjusting the glasses, she repeatedly rolled her eyes and responded rudely to simple comments. When checking on my daughter’s frame, she said they no longer carried it and called another location. During that process, she was aggressively hitting the keyboard, throwing the pen onto the desk, and showing clear frustration. The behavior was very uncomfortable to witness. My daughter’s titanium frame cost $199, and the nose pad fell off without any misuse. Instead of offering a reasonable solution, we were told we would need to purchase a new frame out-of-pocket. That was extremely disappointing. This visit was a complete contrast to my earlier positive experience. I had planned to continue purchasing our glasses here, but after this experience at the Waterfront location, I’m seriously reconsidering. Customer service and professionalism make a big difference, and unfortunately, this visit was very upsetting.

Everyone there was so friendly and helpful! I went in so distraught having lost my glasses and everyone was able to help me get a new pair! Joi took time to help me find the best pair that look and felt great on me!