America’s Best Contacts & Eyeglasses

Incredibly rude staff! We were the only customers in the store and it seemed like we interrupted the staff's conversation to inquire about a price check for a pair of glasses I liked. We walked up to the receptionist desk asking how to make an appointment and were told in a very condescending tone to talk to Taylor. Taylor apparently either hates her job or me as a customer. When I asked about the predicted price for the frames I wanted, she didn't even look at her laptop. She just said, "Umm about $200-250." Couldn't even get an exact price check. We were very nice and were not treated with the same respect. We felt like our service was not wanted at all, so we are going to take our business somewhere else. Extremely disappointed.

Worst location. Walked in a couple mins after the appt. due to hitting really bad traffic. Front desk staff took so long to get to the front counter they said I was too late and that I had to be rescheduled. Not the first bad experience I have had here. Was early to an appt and waited hours to just having to be rescheduled. Will not return. Would rather pay a toll and go to a different location. Staff is much friendlier at other locations too.

You need a hard copy of your prescription in order to get glasses. They are unable to access their own website to help you order glasses without a prescription. They will do the best they can to help you if you don't have a prescription. Lots of frames to choose from. You can get prescription sunglasses. Safety glasses for kids and adults. Contact lenses available. They will give you a free eye exam if you order 2 pairs of glasses. Poor knowledge and helpfulness are my reasons for the three star review in regards to the prescription requirement.

Angie was very helpful and pleasant. She listened and showed 5 star customer service.

First, the good; staff that were on-site were friendly, attentive and helpful. The bad; showed ups at 5:20pm for 5:30 appointment-informed it would be a virtual appointment (🤦‍♂️). Was seen fairly quickly for the initial testing. At approximately 5:50 I began waiting to see the online doctor. At 6:40, I was brought into the exam room, at 6:50, finally saw the doctor. This level of service is not at all what I have come to expect from ABC&E. When I called customer service, was placed on hold for 10 minutes just to leave a VM. Don't know what's going on with them, not sure I will go back