America’s Best Contatcs & Eyeglassest

This is my 3rd visit within a month-my original visit took 3.5 hours I went ahead and convinced myself to order glasses and that took another hour. Big mistake Once I finally got my glasses I told them they didn’t look right -the distance was bad. I had to squint She said it would take a few days to adjust I tried each pair for a week and that didn’t help They set me up for a revisit Arrived for my appointment-Waited 2 hours for my appointment before the 2 customers in front of me still hadn’t been seen -I decided to reschedule. Booked a morning appointment-Here I sit again-missing work and I’ve been waiting for an hour. How am I to get my glasses fixed -how can you expect patients to wait so long to be seen everytime I’ve come here. I’m missing work -have used my insurance and paid out of pocket the remainder of the bill. Sittng here in the back waiting for for my appointment

I would like to share my not so pleasent experiance I had at America's Best Contacts & Eyeglasses in Waynesboro, Virginia. My appointmet was at 5:00pm and I arrived early at 4:45pm as I was a new patient. I had completed the nessasary paperwork before arriving. We sat in the waiting room waiting for the eye exam to beging. 45 minutes passed and we were still waiting. We talked to another customer who was waiting before us and he said he had been waiting an hour already. He also told us the doctor isn't onsite but joins virtual, which I wasn't informed about when I made the appointment. After over an hours wait we were finally called to beging the exam. We went through the basic exam and then had to wait again to go into the other room where the doctor would join virtually. The testing was complete and aprescription was written and we were done. It was now 6:50pm, we were there for 2 hours for the exam. They wanted us to stay and choose glasses but we were worn out form the visit already. We usede Walmart Vision to get new glasses. The glasses came in and I tried to wear them for over a week. Everything was blurry and I could not even read road signs, birds had four wings. I went back to Walmart to see if we could figure out what was wrong. Walmart had my previous prescription from another office we had used in 2020. The prescriptions were not even close. My eyes would have had to have changed greatly in the years beteen exams. My husband took me to another doctor and had another eye exam done. The results from this exam were very close to the results from the 2020 exam. We had to pay for this exam out of pocket since insurance had been used already at Americas Best. Walmart sent the glasses back and had new ones made with the prescription from the second doctor. The new glasses arrived and I can see clearly again. America's Best should think about changing their name to America's Worst. A two hour appointment, a virtual doctor, and a perscription that was wrong is ridiculous to say the least. I would give no stars if I could. I went back to the office and no managers were there. I voiced my complaint to a third in charge employee and di not even get an apology. I do not recommend going here for anything.

I ordered 2 pairs of glasses, which prices are very deceiving. But I ordered them anyways. I waited the time frame for them to be ready. I called and was told my ordered wasn't ready and someone would contact me when they were in. Another week goes by and still hear nothing so I call to check up on them. This people I spoke to said oh yeah they're here. BUT YET NO ONE INFORMED ME.... So later that day I go to pick one pair up. Still waiting on the other one. But I get there and no one is in there except the receptionist. She tells me to have a seat someone will be with me shortly.. no one comes so she comes over to get my info. She gets my glasses and they are way bigger than the ones I tried on in the store when I ordered them, which i wasn't even measured for either. She work on them to get a little better fit. I put them back in the case and leave. I get home and they were stretched back out from folding them to put in the case I proceeded to put them on and everything was so blurry compared to the ones I'm currently wearing. Idk what is up but this can't be my prescription. Idk what to do now. Never using them again once this situation is fixed if they even will fix it.

DO NOT GO HERE! YOU WILL BE WAITING HOURS TO NOT BE SEEN! WHO KNOWS IF THEY EVEN WILL DO SERVICES YOU ASK FOR. America's worst eyeglass I ever went too. Woman at front desk seemed lost and confused. I made a appointment today at 9:30AM and waited an hour to still not be seen. The facility opened at 9 am how the hell I still can't be seen just a half hour after opening. Horrible. Young lady came from the back I guess another eye doctor called upon another customer before me. I said to myself they schedule individuals even if they can't attend their services. I told front desk woman cancel me after waiting an hour. I strongly send this message for other customers I saw suffered just as much or more than me.

I hate leaving any bad review for anyone. I’m so upset right now. I’m leaving the Waynesboro VA store. My glasses are unwearable! The prescription is so far off. No idea it was a virtual dr looking on some screen to make decisions. Fine I can live with that if it wasn’t so far off the mark! They offered a recheck which they then rescheduled. I rearranged other appointments to make it happen thrn they’re about an hour and a half behind… AGAIN. Limited possible other appt times but I’d be missing a whole day of work again not knowing how long this will take. They can possibly refund money if I come back another time when a manager might be here but dunno when that can be. They’re so short staffed and lots of technical problems. I’m not in an income bracket where I can go somewhere else. I finally got vision insurance but now it’s used and gone and I’ll have to wait a year for proper glasses.