Pemberton Eye Optometry

The first place I tried to get glasses was very busy, so I Googled and Pemberton Eye came up. They were not as busy, and they took a lot of care in helping me find frames that I liked. When I received my glasses and wore them for several weeks there were some issues that just were not improving. Evidently the shape of the lenses of the glasses was the cause. Once again, they took a lot of time and effort in making sure that a different pair of frames were going to work for me. I have given a 4 only because it took 2 tries and so much time to get it right. They are a 5 in my heart.

Great place! Had a bad experience with a previous provider so decided to switch to Pemberton Eye for my annual eye exam. They made becoming a new patient super easy and welcoming. Everyone in the office is so friendly, I felt like I had been going there for years. My new contacts Dr. Pemberton suggested feel great; and they had very cute and on trend glasses to choose from.

Very nice, but seem to try and drive up the price of the visit without much option/communication. For example I was told I was going “try and new product”, and then charged for a contact fitting fee, despite having no issues with my current contacts. If it was presented as an option, with the transparency of the cost, and the benefit of the other product, I would have probably selected it but having it imposed without choice beforehand is inappropriate. In addition, I didn’t realize I wouldn’t be getting my prescription until I came back next week - now I’m completely out of contacts and really don’t want to go back. Communication of these policies really needs to be worked on.

Been going here for 7 years. I have many great experiences. However my latest glasses have had my depth perception way off, came in and called about the issue, was told "try for a couple more weeks and we will call and check on you". I called after 2.5 weeks and was told the same thing. They never did call and check on me. Now I have a useless pair of glasses and making an appointment elsewhere that I have to pay out of pocket since I have already used my insurance.

They value their time but not yours: appointment times are designed to have you waiting for them. Their hours are 9 to 5. My appointment was at 9:30. They had 2 exams scheduled before me and they only had 1 technician there. Do the math! The other customer waiting was requested to go back for her exam at 9:37. Do the math! That means this office SYSTEMATICALLY plans for you to not get in at the appointed time.... I walked out at 9:53 after the receptionist said for the second time in 15 minutes it would be only "a couple more minutes". News flash! My time is AT LEAST AS VALUABLE AS YOURS!!! In fact, I should charge your office for my time. Now wouldn't that change their attitude if customers could charge back for their lack of consideration...!!!