CHECK THIS OUT AND LIKE THIS REVIEW At this point just call yourself America Worse. I went in December to get new lenses put into my frames. The lenses came in January, but when they tried installing them, they didn’t fit. The employee told me, “These aren’t glasses from here, so they won’t fit.” That was incorrect. They’ve carried these exact frames for years. I knew that explanation wasn’t right, so I asked to speak to the manager, Mark I believe was his name. He suggested sending both the frames and lenses to a lab to fix the issue. The lab couldn’t get them to fit either and even replaced the screws with longer ones that stuck out and still didn’t secure the lenses properly. I returned in January, and they recommended sending them to another lab and said they would expedite the shipment. I agreed. This is where things became extremely frustrating. After handing over my glasses, I didn’t hear anything for weeks. I called. I was told they were sent and everything was fine. The next week, nothing. I called again and because it was my third time calling I guess.. the lady had an attitude and seemed annoyed to help me… then was told they were “in the system.” Each time I called, I was placed on hold for 10 to 20 minutes just to be told the same thing. Keep in mind, these are my only glasses. I am essentially blind without them. On my fourth call, a different employee answered and informed me that my glasses had never been sent out. So not only was I being given attitude for calling, I was also being given completely incorrect information. If I hadn’t kept calling, I likely never would have known. They then said they would expedite the shipment and that it would only take a week. A week passed. I called again. This time I was told they were not expedited and would take another week. After about two and a half months, I finally received my glasses. They came back in worse condition than before. The same long screws were sticking out of the top, and bent really bad so they don’t close correctly, exactly as shown in the photo. At that point, I honestly laughed because it looked like nothing had been done at all. I asked the manager how they planned to make this right, considering the time I waited and the condition of the frames. He told me he could return them and exchange them or refund me. I explained these were my only pair and I no longer had my old lenses. He simply shrugged. I walked out feeling in completely dismissed. Even other employees looked uncomfortable and sympathetic because it was clear how poorly this was handled. I later called the corporate website number. After a 30 minute conversation, I was told the regional manager would call me back. No one ever did. I paid for a service and ended up with damaged frames, months of delays, misinformation, and zero accountability. This experience was unprofessional from start to finish. I am still waiting for a call back that will probably never happen until they see this review. I’m still waiting on my call back and will take this to court because how is it fair that I paid to get service but instead of getting what I was promised. They ruined my frames and said “oh well 🤷♂️🤪” If you value your time, your money, and your vision, I would strongly suggest reconsidering before coming here. PLEASE LIKE this review so they can see it. *********UPDATE: still no response even after calling the number below. said someone would get to me. no one has
