America’s Best Optometrist

This was my second visit with a 8-9 month gap in between; both visits were immaculate. I did not have a single issue at either visit. Dr. Sameer was possibly one of the best optometrists I have had. He was extremely informative and both trips I discovered something new about maintaining my eye health and correcting vision from previous poorly prescribed exams. Barbara was so nice and provided me with a felt case for my glasses! I highly recommend joining the club for the eye exams.

I am extremely disappointed with my experience ordering contacts through America’s Best. I have been a loyal customer for 16 years, which makes this situation even more frustrating. I placed my order 10 days ago (yes, I’m aware business days) and still have no tracking information, shipping update, or clear answer as to when my contacts will arrive. While I understand that manufacturing delays can happen and may be outside of the store’s control, the complete lack of communication and customer service is unacceptable. I am almost out of contacts and asked if there was anything they could do to help in the meantime, such as providing a trial pair close to my prescription until my order ships. Instead, I was told to call around to other America’s Best locations and figure it out myself. To make matters worse, I was told a manager would call me back by the end of the day. After hearing nothing, I called back around 5 PM only to be told there was a “message” from the manager repeating the same information I had already received. No call, no solution, and no effort to help a customer who is running out of a medically necessary product. Ironically, after getting nowhere with the Howell Mill location, I called the Buford Highway location and Antonia was incredibly helpful. She was able to figure out a solution for me almost immediately and actually took the time to assist me. Her professionalism and willingness to help highlighted just how poor the customer service has been at the Howell Mill location. The lack of professionalism, communication, and accountability at Howell Mill is honestly unbelievable. This is not the first issue I’ve had with this company over the years, and once I finally receive these contacts, I will be taking my business elsewhere, finally. Save yourself the frustration, don’t waste your time or money here. Go ANYWHERE else.

⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ (10/10) I had an emergency situation, and the team at America's Best on Howell Road in Atlanta went above and beyond to help me. The service was prompt, professional, and genuinely caring from start to finish. A special thank you to Terri, who assisted me throughout the process. She was incredibly helpful, kind, and efficient, making a stressful situation much easier to handle. It's rare to find this level of customer service these days, and I truly appreciate everything they did for me. I highly recommend this location to anyone looking for excellent care and outstanding service!" If you'd like it to sound more casual, more heartfelt, or shorter for Google Reviews, I can adjust it.

The Manager Terri and Octavia superb customer service, professionalism, and patience is the reason why i only come to them for my eye care services. The energy is always welcoming and out of my 30 plus years of going to different eye care companies they have become my home from here on out. Try them out-you wont be disappointed.

Ms. Terri and Me.Lana were both very accommodating to my needs… very polite and very professional… As soon as I walked in I was greeted with a smile and felt right at home… the entire staff was friendly and represented the company well… Im glad to be apart of the AB family… Anthony Payne!