The first exam my prescription was wrong so I went back in for a 2nd exam and they determined that progressives may serve me better. They fixed the incorrect vision in the left lens. I told them I’d try progressives and they said to wear them for 2-3 weeks before I make any final decisions because it takes time for eyes to adjust. I paid the additional $140 and I wore them for 3 weeks faithfully but I kept tripping down stairs and they just weren’t working out. I went in to change it back to single vision. The woman took the lenses out and slid them to me. She said I could keep them in case I change my mind. She said she’d see me in about 2 weeks. I inquired about the $140 refund. She said she wasn’t sure how she could make that happen. I told her that it’s guaranteed. She took the lenses back. I said, “So now you’re going to take those away to throw them in the garbage? You were going to let me walk out $140 poorer with lenses that don’t work.” She said, “It looks like you didn’t pay for scratch and glare resistance on your first pair so that will be $60 if you want it.” I was livid. I did pay for that the first time. She said she wasn’t sure how she could justify the refund. I encouraged her to call someone to help her. I told them they have bad business practices and I won’t be back, unless Gods forbid I have trouble with this pair. I’ve gone there my whole life and was never treated poorly. I’m really disappointed. She ended up refunding the $140 AND making sure my lenses had the coverage without me having to pay AGAIN. But it shouldn’t have been a time consuming fight to get it.
