America’s Best Optometrist

I walked in and said I need glasses. I handed the girl at the desk my insurance card. She said they don't accept it. She said they have a great deal going on. Two pair of progressives for 195.00. I said " Let's do that". She told me everything is included. Eye exam, frames, lenses. She also said she could get me an eye exam right away. I said "great". Went back to exam room and was talking to that person about the 195 deal. She said " yes, it's a great deal. After that exam I saw the optometrist and mentioned the 195 deal. She said " it's a great deal. When I was finished I went to pay and the girl said it was over 400 dollars! I did not order any extras. I said " what happened to the 195 deal"? She said " We don't have any deal like that. I don't see any signs". She looked around the room at all the employees and not one responded after 4 of them discussed the deal with me. I said " I want the 195 deal". She said " I will delete your warranty ". That bought it down to over 300 dollars. Again, I said I want the 195 deal. She changed my field of view on the reading area and told me "you won't be able to see out of them." I called corporate and they said " Someone will call you back". No one ever did. Buyer beware. They try to get whatever they can out of you.

America’s Best in Abington to the rescue this morning. I walked in there with my daughter’s broken glasses that she had purchased there a few months prior and Angelina was eager to help me she gave me amazing customer service she had such a pleasant and upbeat attitude she was a pleasure to do business with. Angelina turned me over to a technician named Jay who applied his master skills and fixed my daughter’s glasses within minutes. This location is my go to for myself and my family with amazing staff and quality service that’s local and affordable.

Went here a few months ago to look at glasses but felt ignored. Gave them another try since they are in the area I frequent. Issue #2: I was told I needed a new prescription in 2024 despite my prescription being filled by them in 2023. Issue #3: when I went to pick up my glasses, a lady told a Hispanic worker to “speak correctly” because “nobody understands her Spanish accent”. Issue #4: I went in to get my glasses, that I purchased less than 6 months ago, adjusted today around 2pm. I noticed there was a lasting smudge but assumed it was from the amount of alcohol used to clean them. I thanked Heather for her help and walked to TJ Maxx, which was less than 5 minutes. While in the store, I realized the smudge was not going away. So I inspected the glasses and returned to the store. The same lady who made comment about accents came over and said she didn’t see any issues with my glasses. Heather came from the back and suggested I “use a drop of Dawn to cut through the grease and that should clear it up”. Apparently the manager was out to lunch. So I left and called customer service and was told I’d back from them. Well thanks to the quality of Apple pictures, the picture shows the obvious damage that’s done on both sides of the lens. Heather burned my lens while doing the adjustment and now my vision is very blurry in the center of my left eye! I need a new lens asap and she refused to take accountability! I work on a computer all day and drive! This is extremely unacceptable and I would like this resolved quickly!!! I can be reached at the number on file for Diamond Santiago!

Today, my daughter had her first eye examination and the the team of this location gave her and us the parents a great experience. From the front desk, They gave us a warm welcome, the pre test lady was so kind with my daughter and with us asking her so many questions, then we saw Dr Ashley Sippel, she is so knowledgeable, She walked us through the process and the result so clearly and in way that made me feel more calm with the diagnosis. When it was time to pick the frame, deal with the insurance and prices, Danny was just the very best, so eloquently explained all and he was so friendly and patience. Overall a great place and amazing team.

I ordered two pairs of glasses here, and they arrived a little over two weeks later. When I went to pick them up, they didn’t fit properly around my ears and the sides of my head. I tried wearing them for about two weeks, but they were too tight on the sides and around my ears, causing headaches, and my vision was also blurry. So I went back today and asked them to adjust the glasses. However, the staff was unfriendly, did not listen to what I was saying, and spoke over me. I felt like I was being treated disrespectfully.