America’s Best Optometrist

I went in this morning as an emergency. I really needed my contacts. Melanie and Carlos were so great and they did such a wonderful job. They were kind and were very helpful. Carlos was amazing with me. He took care of me so well, thank you Carlos. Thank you for your great service. This really appreciate it. I can go to work now with my Contact. 😊

I am writing this review to let everyone know that this America's Best location is the BEST glasses store I've ever experienced, and I've been wearing glasses for over 30 years. Over the past 5 years, my prescription started changing frequently (every year at least) and they made it easy and inexpensive for me to purchase new lens for my current frames or new glasses instead. I love the personalized service I receive every time I go there; from Veronica, the receptionist, to Dina, my favorite special eye tech and Carlos the manager. They all remember my name and say Hello every time I come in and they all make sure I have the best experience possible no matter how small or large my concern. Thank you all for being the best at what you do and for caring about your customers so much!

My daughter had an eye appointment a week ago and the woman who gave her the eye exam was amazing. I didn't get glasses that day because my daughter couldn't decide on a pair so we wanted time to look around. Today we went back to purchase frames and lens, and the staff and who I believe to be the owner were absolutely disrespectful. When we walked in one employee was working on a pair of glasses behind the front desk. I waited at the desk, he looked at me and said nothing then the woman who is normally at the front desk approached him, had a conversation about glasses pickup and still no one spoke to me. So I waited patiently while they bantered and occasionally looked at me then just looked away. Then the owner entered and all the employees cheered for him and continued to ignore me then two people came in after me and were kindly greeted and helped. Finally, I called out to the lady and asked for service. She then told me an employee seated at another desk would help me when he finished up with the customer. My daughter and I waited. The employee finished with his customer then got up walked over to another employee and started chatting then he goes behind the front desk and ALL the employees and owner start laughing and talking obnoxiously loud for 20 minutes before I got fed up and walked over to the desk and asked for my daughter's prescription so I can buy glasses elsewhere. I entered the store between 5:45pm - 5:55pm so the store did not close for another hour. My daughter, son, and I were the only black people in the store and everyone who entered after us looked white. I try to give people the benefit of the doubt but it's hard not to think that was the reason the OWNER and EVERY employee on duty chose to ignore the three of us. I wish they would have just said they didn't want to serve us so I could have just turned around and left instead of wasting our time. I know the owner, who sat silently looking away from me while I voiced my complaints, does not care about losing my business, but a little advice: if you want to party and joke with the staff go in the back or wait until all the customers have been helped.

Wonderful staff! Jerome and Dr. Foster were very thorough and explained everything patiently. Melanie researched and let us know that my mom’s insurance would cover her exam and part of her glasses. Melanie gave us exact amounts the insurance would covet. Dina was helpful as well! Excellent customer service! Thank you!

I have been going to Americas Best for my glasses for years. My lens had popped out so I stopped by and Veronica was able to get the lens back in and also tighten up all the loose screws and put in some new parts! Fast and friendly thank you so much for the help Veronica!