America’s Best Optometrist

Tldr; Be prepared to shell out money and time even with insurance. Observed 2 separate insurance holders run into issues, 1st was “wrong insurance” and 2nd was “it will take awhile to lookup”. 95 dollar deal only applies to the most basic lenses - not even UV or anything else included. Any add-on triples or quadruples pricing. However, their people are great and very helpful. Not sure what the eye health screening was for since I never received the report for eye health even though it was an add-on for 20 bucks. Long: I found the staff, both sales, intake and the optometrist to be very professional and efficient. The intake process was fairly smooth for non-insurance holders. 95 dollar deal applies only to specific frames with a blue sticker. Any add on of any kind (UV, anti-glare, transitions) seems to multiply the final price by 4. Marketing seems deceptive. The funny thing is in the paperwork they caution not adding on UV to lenses will cause cataracts. Update from 28th February: after now spending almost 8 hours across several appointments at this branch, I can observe several things that elevate the rating above their competitors. As said before the customer service experience is really good - they have the right subject matter experts to get contacts in. Which can be tricky with youth. But they are great at it. However, what keeps the branch from being great on the surface is the deceptive pricing. But after a call from corporate - I have this feeling that they are more interested in continuing current practices for the profit margin than to truly make changes to their marketing practices (surprise surprise). This makes for an impossible problem when customers ask about pricing. From a service standpoint, the in-person experience was 5 stars. Their people who really stood out were Monica, Sabine, and Stephanie. They are an incredible team and took care of the whole evolution- prescription w/doc to frame/lens delivery to contacts for our family.

I would not recommend this office. They appear to be understaffed, and my experience was very disappointing. While I was looking for my insurance ID card, the receptionist became impatient and told me to step aside so she could help the next person in line. Shortly afterward, she informed me that they did not accept my insurance, even though I had called in advance and was specifically told that my insurance was accepted. The lack of professionalism, poor customer service, and conflicting information made the entire experience frustrating and disappointing. I expected better communication and courtesy from the staff.

Much friendlier and customer focused than other AB that I have been to. Yvette was thorough in her explanation of the different options available. They dont rush customers and enough staff ate on hand to handle the busyness of the store.

the service was incredible! everybody was so kind; i was helped by kara and emily and sharyn (sorry if the spelling is wrong!) and everyone was incredibly sweet and helped me pick out my frames and navigate my pricing options with ease. 10/10

Felt a bit rushed during my appointment but when I expressed my concerns Sabrine was amazing! Very understanding and problem solving! Definitely recommend to come here for Budget friendly eyeglasses The staff is great