I used to visit this eye doctor for my child’s CRT lenses, but it has been three years since our last visit. I’m writing this review now to reflect on our past experience and compare it with how other doctors handle similar situations. Three years ago, my child experienced eye irritation caused by a makeup product and was unable to wear her CRT lenses for three days. The doctor recommended that she wear eyeglasses temporarily during that time. Unfortunately, my child ended up selecting a very expensive pair ; plastic frames made in China under the Banana Republic brand that cost us $450. If I had been present, I would not have approved the purchase, but my husband paid for them on the spot. Next day, I took it to them to get refund but they said no. As expected, the glasses were used for only three days, and once her eyes recovered, she resumed wearing her CRT lenses. Yes, my child made the choice, but as a professional, would you really recommend a 12 year old child wear $450 eyeglasses for just three days without offering any guidance? Looking back, I’m glad we switched to a different eye doctor. A similar situation happened recently, but our new doctor did not suggest buying temporary glasses at all and we were able to manage without them. I understand this is a small business, but patient care should come before profit. You lost not only one customer but also my extended family members who live in the area.
