Arkansas Eye Care Group

I would not recommend this establishment to anyone for eye exams or services. On March 17th, I had my appointment. They were going to order my trials. On April 3rd I called to find out what was taking so long. "Oh they have been in you can stop by." This was 2 weeks after my original appointment. They were miss labeled. The left was labeled right and the right labeled left. After a few days, I discovered this error. I brought this to their attention and acted as if I had done something wrong. I was not able see out of them in the correct eyes either. I called and went in for another visit. Those trials were not any better. I still could not see in the distance. They were ordering me another pair of trials. After a week, all I want now is my original prescription and move on. But they still cannot do that either. It took them 2 days after several calls to get that emailed to me. This was truly heartbreaking 💔 after moving to this new area and to not be valued as a patient.

My daughter lost her glasses at school. Every other clinic in the area couldn't get her in for 2 to 3 months. A friend recommended, we come here.They got her in within two days and Dr.Scaife and his team were amazing. We were in and out in less than an hour. I don't remember everyone's names, but I do remember Katie, Maggie, and Autumn! From scheduling the appointment, the visit itself, and even communication afterwards, all around an excellent experience

I am not a patient here but I inquired about their service. My insurance wasn't a good fit but Melody was extremely helpful and FRIENDLY which is a rare thing these days. If anything changes with my insurance they will be my first choice!!!

When previously visiting, I've gotten some pushback and attitude from the front desk. Not this time. Seems like they have a better team up there and are WAY more friendly. I've used daily contacts, wanted to try weekly to save money. After a trial pair, decided I wanted dailies Rx back. I assumed I would have to come back up there to get this changed again and I was wrong. Spoke with Haley on the phone and she was about to get the change sent to the Doc. After that she emailed my Rx to me. It was such wonderful service and I didn't have to come up there a second time. I also don't mind to pay the extra $20-25 for the eye scan thing. Really cool pics of the back of my eye. I asked questions to the doc and she explained everything and even showed different contrasts of the pics. Just cool. In and out experience. Thanks for the improved front desk! Especially thanks to Haley for being so polite and helpful.

I went to pick up my new eyeglasses With new prescriptions. I took them home, wore them for a few days and realized that the prescription was not right and they needed to be Improved. Someone from the optical department listen to my challenges and and my difficulties with distance and close up vision. After Dr. Ford reviewed the notes they told me that they would redo the prescription and call me as soon as it’s ready. So on the date, they said they were ready. I went to pick them up and they told me to wait in the lobby area. I waited for about a half an hour and started to get restless, wondering why it took so long. I went in the back to the optical department and asked them what was going on and they told me they broke the new frames and that the lens that came in from the lab were too big. In other words, they left me waiting for half an hour without telling me there was Any issues I finally just stood up and went to the back area where the opticians are and asked what the problem was and they explain the problems I mentioned above. They told me That they didn’t know what to tell me and they would have to wait for Monday to be able to talk with the manager, who was not there at the time. It wasn’t until mid week that I had to call them to find out what was going on. I finally just said to forget about it and that I want a full credit for what I had already paid. He said that would be no problem and they would issue the credit I waited and checked my bank app for about a week and hadn’t seen any credits come through. so I then called back and asked where the credit was and they explained that they would send it the next day my complaint with all of this is that one the glasses came in completely wrong, and they broke the frame in their office second, they left me waiting in the lobby for a half an hour before I went to the back to find out and discover that they had broken the frame and had the wrong size lenses, and then to get the credit I had to bug them to finally take care of that which they finally did do and I receive the credit. So I am not telling you whether or not to use Them but just to let you know what my experience was, and I decided to go elsewhere.