I am writing to address a concerning issue with Aurora Pharmacy, where I have been filling my prescriptions for over a year. Despite consistently paying out-of-pocket due to my provider not being covered under my BadgerCare insurance, I was recently informed that the pharmacy can no longer accept my out-of-pocket payment. This sudden change poses significant health risks for me, given my established relationship with my provider and the potential consequences of abruptly discontinuing my medications. I have contacted Forward Healthcare, who confirmed that I should be able to continue paying out-of-pocket. I am concerned that the pharmacy's policy may be misinformed or inconsistent with standard practice, and I kindly request that Aurora Pharmacy review this matter and provide clarification on their policy. Furthermore, I am disappointed in the lack of response from the administrative assistant Traci at the Aurora clinic, which suggests a lack of prioritization of patient care. As a healthcare professional (22 years as a RN who had an unfortunate hardship due to illness) I strongly believe that patients should receive timely and compassionate care and at least acknowledged when a complaint is put in. I also need to clarify that I have been filling my prescription with the same provider while being on badger care insurance since April of 2025. And the current pharmacist there told me it was illegal to fill my prescription this past week. So Aurora's telling me they've been filling my prescription illegally for almost a year? I have had this provider prior to even being on badger Care Plus. To see a mental health provider in this area, it could be months and months. So I chose to continue with my mental health provider and now I'm told I can't fill my medications. Here's my other question. Aurora. Isn't fertility treatments a non-covered service with badger Care Plus? Yes, what if I wanted to move forward with gender affirmation treatment. Would your pharmacist deny somebody coming in with these non-covered services with medications? They choose to pay out of pocket. Actually you can't. This was absolutely and positively the most disturbing reaction that I've got from a pharmacist. In my whole two decades of working in healthcare myself. She was rude. She talked down to me and it needs to be addressed and Tracy do your job. You can't sit behind your desk and not do anything and not respond to patients. If you are on vacation or overwhelmed you need to have somebody back you up or have coverage to assist with these kind of issues. I would have hyped right on this as a healthcare professional. First of all because I'd be worried about the patience. Second of all, I'd be worried about the quote" filling a prescription against the law over a year. Third of all, I would be walking right up to that pharmacist and asking her how and why she addressed the issue this way. I'm
