Baldwin Eye Care

The staff is great is why there is 1star! Dr Payne is the problem ! I went to this office to find out what was wrong with my eyes, he told me I had chronic dry eyes and rosacea of the eyes gave me some steroid eye drops take one drop 4 times a day, but not for how long. This was June 26, July 16 I went back for a re-check and get glasses. After I left I realized I was not told how to manage my eyes with these conditions, so I called . I was told the dr does not document things right away it takes 2weeks ok still don’t know how to deal with my eyes. Today July 28 I call cause I have not heard anything. Reception told me she would get with the dr and call me back. Dr Payne calls super rude trying to dig himself out of why nothing was documented on how to maintain my eye health and told me he works by himself as his excuse to why I was not told how to manage my eyes. This dr should not take on more than he can handle . Eye health is very important . Then told me to go somewhere else! I will but I will not let you slide on how my eye care was handled by you! Very poor!!!! Dr Payne does not need to be in charge of people’s eyes!

I had an outstanding experience with this office. The staff is knowledgeable, friendly, and truly goes above and beyond. During my Friday appointment, they noticed my frames were broken — still usable, but unable to fold — and immediately took the initiative to check whether they were still under warranty. They not only confirmed the coverage but also managed to get replacement frames in by the very next day (a Saturday), just in time before I left for a trip. I wasn’t expecting that level of effort or such a quick turnaround, and I was genuinely appreciative. Exceptional service from start to finish. Highly recommend.

I went in to get my glasses adjusted today. Kim at the front desk was very warm and welcoming. She led me to Katie, whom is very serious about her job. She cleaned and adjusted my glasses with such care, precision and grace. I'm not joking, these people will go above and beyond to make sure you have great vision. Highly recommend.

My thin frames were a little wonky after 7 months of non stop use. This afternoon, I hopped into my car and walked into the office without an appointment. I was warmly greeted by name and my frames were fixed within a couple of minutes. The office worker answered a question I had and I was out the door! It is a pleasure to be a patron of this office. My family has been with Dr. Payne for 20 years. He is aware of other medical issues I have had recently and is careful to review with me how my eyes age, given this new development in life. I highly recommend this doctor and his office staff!

I waited a while to write this, as I was told the manager was going to call me. They never did, so here is my experience. I show up with my 2 minor children for all three of us to get an exam. We had always seen the female doctor (which I later found out is no longer there), and Dr Payne came in. I am typically a very laid back person who likes to chat, but the conversation with him quickly went downhill. From him talking about TV shows throwing midgets across stage, to telling me that if I go to therapy it's not working. Then, when I made a silly comment to my son, he turned around and said "you're so vain". I gasped, he turned to my son and said "did you know your mom is vain?". My blood instantly boiled. Needless to say, I ended the appointment and demanded they cancel my exam. The poor receptionist was very apologetic as I explained what happened with tears rolling down my face. I sent my kids to the car, as they were upset as well. She asked me to please share my experience with the manager when she calls and I assured her I would. I then needed to call the office a week later to transfer info to a new doctor and she again said the manager would be calling. 2 months later and no call. I would never go back there, and highly recommend finding a more professional place to go.