Barnet Dulaney Perkins Eye Center

On my way to Sedona for a five day visit, my extended wear contact broke and I did not have a backup. Given that I do monovision, I would not have been able to see distance in all the beautiful scenery without a replacement. I did a Google search and the first place I called was Sedona Eyecare. I had to leave a message and even though I got a text back right away they never called back for over an hour. Being desperate, I called them again and spoke to the optometrist. She had me text my prescription and then got back to me and said they don’t carry my brand which is not at all unusual. I asked if they could help me with anything that would let me be able to see and they were most unhelpful. So then I called Southwestern Eye Center. Not only did they answer right away and connect me to their optometrist, Brenda, She told me if I had my prescription to head right on over and she would help me out which is exactly what she did. She gave me an extended wear lens for my right eye and now I am in eye heaven! I offered to pay for the lens and she said no thank you. What a difference some friendly customer service makes. I felt compelled to leave this review because I know I often search reviews when trying to make a decision of who to seek for services. What a friendly group of people and so responsive and helpful!

Dr Keeney and his staff are amazing! They were all personable, professional and efficient. In addition to thorough explanations of what to expect and the process of adjusting the light adjustable lenses that were placed during cataract surgery, they were always cognizant of patient comfort and confidentiality. Their patience with this experience was key to success and instilling confidence. I highly recommend this professional group.

I was in for follow up cataract surgery exam with Dr. Keeney and I left my Retired Navy ballcap in the exam room. The cap has some special meaning to me. Before I got home to Cottonwood, they called me to let me know, and get this. Mary Ann offered to bring it to my house in Cottonwood! I said I could pick it up but they seemed to want to bring it to me. At the end of the next day, Brenda delivered it to my house! Kudos to the entire staff! Now that's what I call customer service!!!

I had a fantastic first experience with Dr. Keeney and his staff. Everyone was very friendly and professional. I had a thorough exam wirh an assistant shortly after I arrived, and then had another evaluation from Dr Keeney. I did not mind waiting a bit to see him because he takes the time needed with each patient in order to adequately address their needs and concerns. While waiting, I spoke with another patient who said she's been seeing him for awhile and values the care and time he gives to each patient. In addition to his medical expertise, he was kind and friendly and explained everything and answered all of my questions. There was no upsell, as he said in my case I did not need a prescription for glasses and that reading glasses that I can purchase on my own are sufficient, and let me know which number is best for my eyes. I was pleasantly surprised at how reasonable my bill was, and on my receipt I could see that what I paid as a self paying patient without eye care insurance was half of what the fee would have been if billed through insurance. I left feeling that I had received a bargain given the quality of care I received from a caring staff. Such a blessing to find care like this! And on top of all that, I called yesterday and was thrilled that I was able to get an appointment for today!

Dr Kinney was great but I waited 20 minutes for my appointment in what seemed to be an almost empty office.