Batavia Optical

I felt my experience was overall great! I walked in was immediately greeted at the door with the receptionist telling me she had everything ready for me and she had already looked up my insurance everything was ready on that end. I didn’t have to wait less than maybe two minutes and the Dr was ready to see me. The doctor took his time very patient and knowledgeable. After seeing the Dr. He took me where the glasses were and talked about what was covered. Then I had ample time to look and the person who measures me was very detailed oriented. The environment was clean, the staff were professional. I would definitely recommend and go back. It was a seamless process. They were very organized which made it easy on my end.

First impression, not good, I was a new client, made an appt and when I showed up they were 2 people backlogged. They could not tell me how long the wait would be, knowing that a full Eye exam is approx 45 min, I would have been waiting 1 1/2 hrs. Unacceptable to me! A 20 min or 1/2 hr wait is acceptable. I will not be using them for my Eye Care!

They got one star so I could do this review. They do not deserve it. They refused to give my daughter her rx for her contacts. So we went to another provider and they requested that her rx be sent to them. They said numerous times they faxed it but they lied, they never did. I do not need or now want them to fit me for my contacts and the rx is mine so they have no right to keep it and force me to go there to be fit. Yhey hung up on me when I called and when I called back a message came on saying the office was closed. It says here they ate open now and until 6pm. Again, totally unprofessional behavior. I would love to speak with the owner so that they know how unprofessional his employees are. Lesson learned.

Love the Eye doctor always friendly and helpful with questions! Will be a patient for life !

The staff are always very friendly and helpful.