Bear Eye Care

My entire family has been patients here for over a decade. They have totally ghosted their longtime customers. They never answer the phone or messages. I have been there multiple times in person and they have "lost" any record of me being a patient there! They only show my 3 children. Yet I brought my glasses to them that I bought there with my prescription as i have every year or 2!! All I wanted was for them to repair them and he "taped" them and said he would fix them or order new ones for me once he found my records. I have called and pleaded with them for help and they have NEVER in over 6 months of trying to get them to do their job answered me back! Worst customer service in the world. Absolutely pathetic customer care. I am so upset with this place! And I am obviously NOT the only one! They don't care about their patients necessity to be able to SEE AT ALL!! They don't deserve to be in business.

-5 stars. this is quite possibly one of the worst medical providers in the area. the customer service is atrocious. i ordered my glasses on the 30th of October and that day they said it would be 2-3 weeks, so i go back after 2-3 weeks and ask about them and “oh there’s and delay in mailing” so i go back the next week “oh there’s a delay with your insurance” so at that point i can tell he’s not really aware of where my glasses are at all. so i give them the benefit of the doubt and wait again till i get a call on NOVEMBER 4th that said to call them back so i did they didn’t answer and after my third call they took the phone off the hook all together. when they FINALLY did get back to me they told me it was an unavoidable delay. I finally came to my senses and canceled them and will be going literally anywhere else in the future. I’m genuinely confused on how they are still in business. greg will has run this business into the ground renee however is very sweet but greg needs to be fired.

If I could leave negative stars I would. The worst customer service we have ever experienced at a medical providers office. Dr. Rimmer is great but unfortunately that no longer makes up for the fact that they never answer the office phone nor do they return calls. My daughter and I have both been patients there for several years but the past couple of years it’s almost impossible to communicate with them and when you do get a response it is full of defensive attitude or excuses. My daughter waited 5 weeks for glasses after being told it would take 2-3 weeks. Each time she stopped by or called to check the status and each was given a different excuse that contradicted the last excuse. Finally he called with yet another excuse and we asked for a refund and cancelled her order. Save yourself some time and aggravation and seek out another office.

Scheduled an appointment and received one in a reasonable time a little over two weeks. April 7, 2025, had my eyes checked and ordered glasses. A pair of Sunglasses single vision, and regular glasses. Was told it would be 2/3 weeks to have them in, had to call and was told sunglasses would be in this afternoon, and my regular glasses would be in soon. Called back after 5 weeks and was told by Greg that they should be in by Friday. When I picked up the sunglasses, Greg came out into the hall and held them up by one ear piece and gave them to me, no fitting or anything. On May 12, after calling again, for my prescription regular glasses, same thing, Greg walked into the hallway and held my glasses up by the ear piece and said here you go. No fitting, or checking to see if the prescription was correct, or a receipt for the $873.00 Customer service was terrible, will never enter this business again. Absolutely the worst experience I have ever had in over 50 years of wearing glasses. Please do yourself a favor and

To bad they don't have 1/4 star. I actually refered this place. A potential patient arrived early because they need paperwork filled out was told they have to reschedule??? Then said they couldn't reschedule because the system was down!! Please do not use this place!!! Go to Jableys or somewhere else. I thought this was Blue Ridge Ga, I must be wrong..I would think the Doctor might want at least a new front staff. Don't use, beware...