Bella Vision

I ordered a new pair of glasses from Bella Vision Bellevue on May 20 and was told they would be ready in approximately two weeks. Nearly four weeks later, I had received no update, no phone call, no email, and no explanation regarding my order. When I finally called to check on the status myself, I was told that the manufacturer was unable to fulfill the order. What is most frustrating is that Bella Vision apparently knew there was an issue but made no effort to inform me. Instead, they left me waiting for weeks with no communication whatsoever. Manufacturing delays happen, and I understand that some factors are outside a business's control. However, tracking customer orders and communicating problems promptly are absolutely within their control. Had I not called, I would likely still be waiting without any idea that there was a problem. This experience demonstrated a serious lack of follow-through and customer service. I trusted the timeline they provided and wasted nearly a month waiting for glasses that were never going to arrive. Customers should not have to chase down basic information about their own orders. Very disappointing experience, and I cannot recommend this business based on how poorly this situation was handled.

I had a very disappointing and uncomfortable experience during my eye exam with Dr. Tran when I came in to update my contact lens prescription. The entire appointment felt extremely rushed and very short. I tried to explain my previous eye condition and relevant medical history, because I believed it was important for the exam and prescription update. However, Dr. Tran repeatedly interrupted me before I could finish. Whenever I tried to say anything or provide context, she seemed to cut me off and move on quickly. What bothered me the most was her attitude. She came across as bossy, dismissive, judgmental, and condescending. I felt that she was trying to overpower the conversation rather than communicate with me respectfully. Her tone and behavior made me feel like my concerns did not matter and that anything I said would be ignored or immediately contradicted. At one point during the exam, I felt so uncomfortable and frustrated that I even considered ending the appointment and leaving. I could not tolerate her bossy and dismissive attitude, and the overall experience made me feel unheard and disrespected. As a patient, especially when discussing eye-related medical history and contact lens prescriptions, I expect a doctor to listen carefully and treat patients with basic respect. Unfortunately, this appointment felt cold, rushed, and very uncomfortable. I hope the owner is aware of this situation and takes patient feedback seriously. A medical appointment should be respectful, patient-centered, and professional.

I was initially a bit hesitant to visit because of some of the reviews, but I’m really glad I did, my experience was above and beyond. The store has an excellent selection of luxury eyewear, and while other locations may have additional designs, this location still offers a broader and more impressive selection than many flagship stores I’ve visited. Everyone was extremely kind and helpful, but I especially want to highlight Juni. He was incredibly patient, knowledgeable, and attentive, answering all of my questions and even helping me explore designs that weren’t available in-store but could be ordered. Overall, it was a great experience from start to finish. I would absolutely recommend this location.

Great front office staff. Dr was thorough and took the time to address all my questions. No pressure sales. Would highly recommend them!

I've been visiting Bella vision for a couple years now. Did yearly eye exams for a couple times, got a pair of new glasses and recently got my first contact lenses. I wanted to especially thank the patient staff who stayed and guided me to put the contacts on and off for the first time in my life - it took almost an hour!