Bennett Eyecare Midwest

I would like to start with, the experience I had BEFORE we walked in, as this place is not wheelchair accessible, we had to use the neighbors driveway for a ramp onto the sidewalk, the door, ALSO not handicapped accessible, as it VERY hard to get INTO the building with the heavy door and lip at entrance, as the ladies at the desk WATCHED us struggle from their chairs, our appointment was 9 am, showed at 8:50, waited in the empty waiting room till 9:10, the nurse was sweet, but the doctor himself Probly should stick to non verbal communication as he is very curt and interruptive while waiting on an answer, it was obvious he had BETTER things to do, basically, my point, I would not return with a wheelchair patient who is a lil slower at answering questions, not really a good place of business, as it’s my job to travel to a lot of different dr offices, and this is one I doubt I would return to. I would like to add, no one was RUDE, just too busy to take time for a patient. Some customer service training could do a lot of good, and planning and zoning, or somone needs to make the door more handicap accessible

Picked up my new glasses. The lady who adjusted my frames snapped the earpiece on half! She never said oops or sorry. She just handed them back to me. I told her she broke them and she said yes and we will replace the frame for you. You will have to come back in and then we will switch out your lenses into the new frame. This means I have to drive all the way back and do this again because of her mistake. It would’ve been OK if she would’ve apologized. But she was cold and never said a word. I was very upset because there’s a lot of trouble for me to drive a long distance to pick up new glasses. I hope I never have to go back to this place again.

Our family has been going here for 15 years and since Dr Arn left we have found the lady answering the phones & scheduling appointments to be rude, to interrupt before we can even finish speaking and after multiple calls to and from the office over the past few months, always being tested this way, today we will be finding a new office. The eye Doctor herself is fine- talked us into $700 contacts for our son with the promise of $400 in rebates. All rebates were filled out and turned in- NOTHING. We will be taking our children and family members somewhere else for sure. Why on earth would you want someone rude as first contact for your patients and families.

Friendly staff, doctor explains thoroughly, and they made sure I had what I needed. I am very happy with my care.

Dr. Rogge and her staff are fantastic!! She spent a lot of extra time with me trying to get things just right. She is very personable, and they all make you feel so “right at home”. I give Bennett Eye Care a HUGE thumbs up!!