Blackstone Optometry

Wonderful experience. The staff we so nice, the doctor was experienced and thorough, and I felt the exam and contact lenses prices were very fair (and better than I expected!). I will definitely be back here every year.

I have been a patient at Blackstone Optometry for over ten years and have consistently had an excellent experience. The staff is friendly, professional, and extremely helpful, and they offer a great selection of frames to choose from. They take the time to clearly explain options based on insurance coverage, which makes the process straightforward and stress-free. I especially appreciate that they do not try to upsell unnecessary services. Dr. Simon Cheng is highly knowledgeable, attentive, and thorough, taking the time to answer all of my questions in a clear and easy-to-understand way. This level of care and transparency is truly appreciated when it comes to overall eye health.

Based on my recent experience, I visited the office to purchase a new pair of glasses using my valid prescription on file. I explained that I wanted to stay within my insurance allowance and that this would be my second pair, so I did not need premium lens options. However, the process became challenging when I realized that none of the frames displayed prices. Each frame I selected was over my budget. When I asked why prices weren’t shown, I was told that I would need to choose a frame first and then go to the register to find out the cost. I also requested guidance on which frames were within my budget, but no clear options were provided. After paying, I asked for an itemized receipt to understand the charges. I was told it would be emailed within 10 minutes. Two days passed without receiving it, so I followed up. I was told again that it would be sent by the end of the day, but it never arrived. The next communication I received—about a week later—was to inform me that my glasses were ready for pickup. When I picked up the glasses and insisted on receiving the receipt, I was surprised to learn the actual amount my insurance covered, which had never been disclosed to me. I also noticed a charge for an option I had clearly declined. Pros: The staff members were consistently friendly and respectful which is the reason for the two stars. Con: Transparency around pricing is needed. Clear communication about costs and insurance coverage would go a long way. Final Thoughts: Honest and proactive communication about pricing builds trust and strengthens customer loyalty.

The staff here are so kind, helpful, and responsive! They went above and beyond to make sure I got what I needed and used the benefits available to me through my insurance. Very grateful!

Love the friendly staff! Their glasses selection is the best! The doctors are amazing. And you won’t find better deals anywhere for the quality they provide.