Bladen Eye Center

This office seems to rotate staff yearly. Each time I visit there is someone new, but it has always been a great & efficient experience. However, this past year (2025), the young lady as the “receptionist” was absurdly rude. I had to hear how she spoke so poorly to a patient over the phone. She was masking remarks that were appalling. Then after being seen I was advised to go into optical to start checking out glasses and that the lady in charge of optical would be with me shortly. (I believe her name is Tina?) The other ladies started asking amongst themselves where was she? I gave them the benefit of the doubt & was trying to be patient given the fact I was under the impression she was busy with another patient. FALSE!! After sitting there waiting for her came to find out she was outside smoking/vaping/having the time of her life on the clock with patients waiting inside?!?! Just ridiculous! Then, it’s been over 3 months & I have yet to receive my glasses. This had never happened before. I had never had not one issue with this facility until now & its multiple things going on. Its extremely upsetting. What has this facility turned into? I’ve been coming here for YEARSSS, decades if you will. Since I was a teenager. Definitely will have to move my business elsewhere & if I don’t receive a resolution, I will be moving forward with a formal complaint. Very quick to bill my insurance and pay the remaining out of pocket but the services/product not rendered. The DR is fine but the staff upfront will be the downfall of this facility unfortunately. Please do better & uphold yourself to a professional standard.

I am extremely disappointed with my experience here. I ordered my glasses in November and did not receive them until February 18 — nearly four months later. Throughout that entire time, every interaction with the staff was rude and unprofessional. Each time I inquired about the delay, I was dismissed. It was eventually discovered that the frames had never even been ordered. Instead of investigating, they repeatedly assured me everything was on track and acted as if I was overreacting. This level of negligence is unacceptable, especially when customers rely on corrective lenses for daily functioning. When I finally picked up the glasses, there was no apology and absolutely no offer of a discount or compensation for the four-month delay and inconvenience. The only reason I used this business is because it is the only provider within an hour that accepts state health insurance. Otherwise, I would never have chosen it — and I certainly will not return. I would strongly advise others to consider alternative options if possible.

Everyone are very nice and friendly. The doctor takes time with you and answers all your questions.

Staff was kind and knowledgeable of my needs. They all were very professional and the office was clean and beautifully organized! 10-10 Holly B

I have been going to Bladen Eye Center for many years. My daughter got her first set of glasses from them as a teen and she is now 26 years old. With that said, we have been very loyal customers but due to the lack of communication with the optical center and blatant disregard for messages I have left, we will be taking our future eye care needs elsewhere! My husband has been waiting to have his glasses ordered for almost a month now. I realize that there has been some staffing issues but surely someone can figure out how to process VBA Insurance. I even had Mrs. Jeanette from VBA call the young lady in the optical center to talk her through the process and when the phone call was dropped, she never even called the lady back to finish the task. After that incident, Mrs. Jeanette emailed me to say that I should probably go elsewhere because that office seems to have a lot of issues. So, today I am picking up my husband’s eyeglass prescription to have it processed at another optical center in Elizabethtown. I realize that when someone is put in a new position in a workplace that there is a reasonable time period to allow for errors due to lack of knowledge, such as filing on difference types of insurance, but being made to feel like an oddity because I have VBA and to be told that hardly anyone uses that type of insurance is appalling! The insurance can only be used to obtain proper benefits when filed by a knowledgeable individual and unfortunately the young lady in that department isn’t that person! I rarely leave reviews on businesses, especially when they are so negative but if something doesn’t change in that office, it will be closed by this time next year! As much as I dislike the thought of establishing eye care somewhere else, I have no other choice at this time.