I am extremely disappointed with my experience here. I ordered my glasses in November and did not receive them until February 18 — nearly four months later. Throughout that entire time, every interaction with the staff was rude and unprofessional. Each time I inquired about the delay, I was dismissed. It was eventually discovered that the frames had never even been ordered. Instead of investigating, they repeatedly assured me everything was on track and acted as if I was overreacting. This level of negligence is unacceptable, especially when customers rely on corrective lenses for daily functioning. When I finally picked up the glasses, there was no apology and absolutely no offer of a discount or compensation for the four-month delay and inconvenience. The only reason I used this business is because it is the only provider within an hour that accepts state health insurance. Otherwise, I would never have chosen it — and I certainly will not return. I would strongly advise others to consider alternative options if possible.
