Boutique Eye Orlando (Brian D Haas MD)

After arriving for scheduled appt, I was incredulous to learn that if you're a patient who is in a wheelchair, this Ophthalmology office cannot accommodate your needs or provide a full eye exam while seated in a wheelchair. I believe the ADA would be interested to know that for the disabled, eye care is inaccessible at Dr. Haas' practice.

My husband was seen at the Eye Boutique because he has a history eye problems which have led him to experience excessive drainage from his eyes. This visit was on June 25, 2020 and I took pictures were taken on that date around 3:20 PM. Yesterday 7/6/20 my husband returned to have his tear ducts dilated. According to Dr. Haas the procedure was unsuccessful. He then rushed my husband into making a surgical appointment for 7/15/20. After forty-five years we consult with each other before making treatment decisions but despite my request to be included, we were not given that opportunity. He was also scheduled for a CT Scan for 7/9/20. Because my husband was uncomfortable with the rapid scheduling and had unanswered questions he asked that I cancel all of his appointments which I did on yesterday once the surgical scheduler, Jared, returned from lunch. This morning my husband received a call from the office of Dr Haas and was subsequently connected with him. The call was on speaker and I heard Dr. Haas ask for me. He also asked why the appointment was canceled. My husband told him he was uncomfortable with having the procedure at this time. Dr. Haas was quite forceful in his speech and began to name dire consequences of the 'infection' he now claims is present. No antibiotic was prescribed but on the aao.org website this excerpt is found: Written By: Kierstan Boyd Reviewed By: Stephen N Lipsky MD Oct. 14, 2015 Sometimes, more than one treatment or procedure is needed before a blocked tear duct is fully opened. If an infection is suspected, your doctor will likely prescribe antibiotics. We can not recommend.this practice based on my husband's direct experience or the manner in which Dr. Haas spoke to me this morning. He was quite arrogant and began speaking at the top of his voice when I mentioned the condition of his office and lack of his staff wearing masks. The pictures verifing lack of social distancing and improper use of masks are below

LONG AND WORTH YOUR READ - I sought upper Blepharoplasty because the overhanging eyelids were starting to affect my vision. After consultation, Dr. Haas confirmed that the upper would be covered by insurance and qualified as 'Medically necessary'. He recommended that, while I was under, and the surgical fees were covered by the upper lid, I may as well do the lower lids, so I could get that done while insurance covered the surgical center.  Made sense, and I wrote the big check for $5000+. I signed a pre-op preauthorization stating my fees and that I would owe the surgical center $600 the morning of surgery for my part. I came prepared with my check and was excited to get it done. The morning of surgery, they tried to collect $2800, which I ended up paying. I later learned that Dr. Haas's team had never submitted my claim to my Blue Cross Insurance at all. Which is why the surgery center could not comp the lower lid portion. I learned this when I went to the emergency room on a separate need later that quarter. I found that I had paid ZERO of my deductible, even though I thought I had it ALL paid at Dr. Haas's. Their financial practices are very "under the table". Next up on the horrendous experience is waking up twice during surgery. I told the wonderful anesthesiologist prior to going under that I am labeled an 'early waker' in that I process drugs quickly with a healthy liver. I've woken up on surgical tables multiple times in my life, and I am required to tell you that so that you can take appropriate measures to keep me sedated. INSTEAD, I woke up twice, verbally crying out for more sedation. The first time, Dr. Haas was struggling with my right eye's brown bone. He spoke to me and said, "Hang in there," and directed the team to give me more meds. The second time I woke, I asked the nurse to let me see the glob they took out from under my right eye. She showed it to me on a pair of long tweezers. She and I laughed and stated that it looked like chicken fat. They put me back under, and I woke up later in post-op op where I discussed the twice waking with my post op nurse and the anesthesiologist. I returned to the office for a post op visit quickly because my right eyeball was entirely bloodshot, and I looked more traumatized than my sister, who had the same procedures in Minnesota two weeks prior. I shared with Dr. Haas how disappointed I was that he let me wake up during surgery, as it was a disturbing and unnecessarily painful experience. My husband was present and witnessed the gaslighting when Dr. Haas declared, "That did not happen." And behaved defensively, repeating that it just did not happen. In all, I had about 6 office visits. During those visits, there was a dark, anxiety-like vibe at their office, as if the staff was on pins and needles, afraid of Dr. Haas. It was consistent and weird. Surely not inviting or warm. Between the experience itself, his narcissistic bedside manner, and the questionable financial practices, I would give them ZERO stars, if possible. Here I include my before and 3-month after, as well as the 1-year photo. I waited to make my review until today, so that I could speak from a more balanced opinion. As you can see from the attached photo, in one year, the right eye that he had trouble with has fallen already. While I would likely still recommend investing in these procedures, I would NOT spend $8400 uncovered by insurance again. And I would definitely NOT recommend this doctor. He has seen better days. If he could not polish his people skills in all these years, he should call it quits. I thought I would at least leave with a prescription for driving glasses. However, the young lady who did my exam stated that she could not confidently get an accurate prescription for me. So I left without one. My career is in healthcare. I know there are many fabulous, reputable physicians who do ethical and marvelous work with a bedside manner worthy of your trust and business. It is a business. Spend your money where you are valued and treated so.

Top of the Line Ophthalmologist with a multi faceted practice. He's my Ophthalmologist and treated me for many years. I would recommend him to any for eye care!!

I was looking to see if I can find good Dr with my eye problem. After good research and reading some of the reviews, finally I have chosen to come and see Dr .Hass After first visit my life becomes easier. He took care of me and resolve all of my dilemma and problems that I had with my eye. (inflammation of my upper eyelid, skin tag and white mole)I mean he is like magician. No pain and fast recovery. Just love it.. by the way no downtime from work at all. He is amazing. I want to say special THANK YOU! Dr. Hass and entire stuff. You are the best in Orlando. Thank you all!! I will send lots of people your way that is all you deserve. 🫶🏻