Bowden Eye Care And Health Center

I suppose I should have just paid attention to the reviews before coming here. I called ahead of time letting them know that I am low vision and I need to see a little vision person because I'm transferring from Lyons little vision the person on the phone back then said yes I can see a little vision doctor and made me the appointment as a UIW alum I'm expecting to see the optometrist furlough Vision instead I get here and they tell me I cannot see a low vision of optometrist and I have to see a regular person which is useless for people like me. I get a prescription and they let me know that as soon as I come up with the money I can take my glasses frames to get that prescription filled there as an alumni. They tell me I have to pay more money to see a low vision person when I could have just saw the low vision person the first time. Finally I'm able to bring my glasses in so I can get the prescription it's not even a few months later I send the glasses off I'm told I will get a call when they're ready and it will take 6 to 7 business days. No one ever calls me today I call asking if my prescriptions are in I get told yes they are in so I come in the same day. The very rude lady with extreme eye makeup on doesn't even bother to read my name even though it's common spelling and Common Sense. She takes me inside doesn't even ask anyone else there or actually look for my glasses she just tells me my glasses have not been delivered I let her know I just called and was told my glasses were delivered now she has a look on her face like oh my God I got to do work now. The lady next to her kindly tells her her glasses are over there. She gets up she gives them to me the prescription isn't even correct probably because I should have saw a low vision person in the first place when I asked. I tell her I cannot see out of this prescription it's not correct she tells me if I want the correct prescription I'm going to have to pay again to go see the optometrist. And then makes up some crazy things about oh it's been a couple months so my prescription might have changed man there is no reason why I should be able to read your advertisement sign with my old prescription and not my new prescription that sounds like you just don't want to do your job and the fact that you're telling me I now have to pay to get the correct one when it should have been correct from the start is insane. UIW alum do not bother wasting your money here

This place is great very informative very precise and really did take care of my eyes making sure that everything was right or wrong with them they were very polite and made sure that my health was at their satisfaction my doctor was Pablo and he did a great job

Front desk staff was very friendly, they were quick to call us to the back for our appointment, and the biggest reason for the 5 stars is Mrs. Brazil. She is amazing, our 7 year old son is autistic and was having a hard morning and she completely turned his day around. She was so friendly, understanding and kept him engaged. She also made the entire experience for him less scary and she was just amazing all around. Mrs. Brazil you are amazing and we will be returning for you!

Item was delivered late. Paid for shipping but had to drive 80 miles to get glasses. No cases handed in a silk bag.

Honestly the only thing I liked about this place was the Customer Service from the ladies that work the front desk. My son who is Mentally Ill had his eye exam on October 8th & we're still waiting on his glasses almost a month later!!! They said they would have them on the 29th because he uses special lenses, so I called on the 29th to see if I could pick them up. The lady told me they got them in on the 23rd but they made the lenses wrong so they had to send them back. I feel like we should have got a call letting us know what happened, especially if his glasses weren't going to be ready on the 29th but nope. They told me on the 29th that they'll be ready by today, so I call today to see if I can pick them up & nope. They tell me his type of lense takes a couple weeks, we're 4 days away from a month now. She tells me she put a rush order on them & that they should be ready by Friday. The lady last week told me the same thing! I told her my son can't see & won't even go to his Psych appointment because he can't see. I used this place for the first time for my son because it's right by our house but I will never be using them again. It's never taken anyone more than a week to get his glasses done. It'll be over a month this Friday, we'll see if he even gets them then!!!!! If you need special lenses, be ready for excuses & over a month wait! Absolutely ridiculous.