Brady Palmer OD

Only dr that takes my insurance in this area, and after I get home with my prescription, it’s a single vision prescription for some really terrible vision. Did not write me bifocals much less trifocals. Never asked, just said that I was good to go. Now I’m sitting here with out glasses until my insurance will pay for a new visit to another optometrist.

All I have to say is I paid for a service and product then never received said product or service then they would not honor it after I paid for it. The lady was very rude and not understanding. I guess being on welfare deserves discrimination. I can’t them several times and nothing was ever done

This is my 3rd or 4th year seeing Dr Palmer and he never disappoints! Staff is very friendly as well.

Dr. Palmer himself is great, super friendly and personable. The receptionist however might be the rudest individual I’ve ever interacted with. I asked to know my copay before my appointment so I could have the appropriate amount available, “I can’t do that until the visit is over.” Okay, fair enough. I asked her to scan my secondary insurance and she just stared at me until I put my card away. I was focusing on some work before my appointment until I heard disgruntled huffing and puffing a few feet away. I looked up to find her standing in a doorway, directing her huffing and puffing at me, “well, come in here and I’ll do the pre-exam.” Her tone took me by surprise but I gathered my things and went along into the room after her. After my appointment with Dr. Palmer, I went to the desk to pay and once again asked her to scan my secondary insurance. “People over a certain age don’t have vision coverage through that insurance.” I explained that the plan I have does in fact have vision coverage to which she replied, “well even if you do, it wouldn’t cover a contact fitting. That’s considered cosmetic and not a necessity. So even if I were to scan it, it’s not covering anything.” Then handed me my card back once again and repeated my total back to me until I scanned my card. These may seem like petty things to be unhappy about but her tone and the look of pure disdain on her face made me feel half an inch tall. I enjoy seeing Dr. Palmer, but the receptionist made my visit absolutely miserable and I don’t know that I’ll consider returning in the future.

Dr. Palmer is always amazing with all 4 of my children, but that receptionist!!! Lord she had me break character today. She is always snippy with my younger children. Today when she told him to set till or they were never gonna get it done. I stopped her, and explained that he does have attention disorder and part of that is having a hard time focusing his eyes. She was huffy and short. This is an evertime experience. We have been going to the office for years and never had an issue with the last receptionist , but this lady has been there 3 years or so and every phone call or visit has been a bad experience.