Very disappointing visit to Brandon Eye Clinic. Took two hours to finally get to see the doctor. There were three times as many patients as the staff were able to move through the testing system efficiently. Many patients were complaining. The overbooking norm in this practice is not normal; it represents very poor patient management. Given the hordes of patients being moved through the practice, surely they can afford to double their testing staff from one person each in two tiny rooms for two different tests to two people and two sets of testing equipment, just to partly ease the blockages. No one apologized, ever, for the delays. All of the waiting rooms were at full capacity. When I finally met with the doctor and expressed frustration, he took great offense and made it all about him and how hard he works and how he deserves respect, and showed no concern at for patient inconvenience or feelings. I ended up with good results, but the process was terrible. The company that owns this business should be investigated for its scheduling practices and for the staffing/patient ratios and overall level of care. A patient survey would reveal how many people are dissatisfied. I did have a good previous visit with an optometrist, but today was awful. I’ll just find a better managed practice for future visits.
