Brookside Optometric Group

I had my appointment yesterday, and I just have to say—it was such a wonderful experience from beginning to end. The drive to Stockton was smooth and peaceful, and when I arrived, that same calm carried right into the office. From the moment I walked in, I was greeted with kindness. I didn’t catch the receptionist’s name, but she was so warm and pleasant—you could feel it right away. Everyone I interacted with made me feel comfortable and cared for. They took their time, explained everything clearly, and never made me feel rushed. That meant a lot to me. A very special thank you to Tony Nguyen. I truly appreciated how he took the time to explain every part of my eyes and what my eye health looked like. No one has ever done that for me before, and it made such a difference. I left feeling informed, confident, and genuinely cared for. Also, thank you to Carol, who helped fit me for my glasses. She was patient, easy to talk to, and made the whole process feel simple and enjoyable. What stood out most to me wasn’t just the quality of care—it was the customer service. You can get your eyes checked anywhere, but the way you’re treated is what truly matters—and this team made me feel valued. I’m so grateful for such a positive experience and would absolutely recommend Brooside Optometrics Group to anyone looking for both excellent care and genuine kindness. Tonya Jackson

I was very pleased with my exam. Dr. Soo was friendly and caring. I also enjoyed and liked the girl that helped me with my glasses .She was so sweet and patient with me..She found some nice glass frames for me and gave her honest opinion what looked good and what didn't.

The doctors were okay, but the staff experience was very disappointing. The girls at the front desk had a very rude and unprofessional attitude, which made the visit uncomfortable. Customer service and kindness toward patients definitely need improvement. Management should consider better staff training or hiring new staff to create a more welcoming environment for patients.

I have been seen by Brookside for about eight years. The level of service I received in the first years that I went there were excellent; however, in the past 2-3 years the customer service has declined and the appointments are booked one to two months out. I had one eye doctor that kept giving me the wrong prescriptions. Eventually, the prescription was rectified. Ohh, I think I had to keep going back about three times. The optometrists that provided excellent care are now retired. I'm not sure about the others since I have not been seen by them. Usually, when I have an appointment, I have to wait anywhere from fifteen minutes to a half an hour to be seen. Today I was running late due to traffic and road construction. I called to see if I could still be seen, and I was told no. I would have been about 15 minutes late. I guess it's okay for them to be late but not for me to be late. I explained that my prescription is expired and I'm running out of contact lenses and the soonest appointment they could give me was May 19th and they said they would try to extend my prescription but why would I want to purchase contact lenses if i'm not sure if my prescription will change? In any case, that's the straw that broke the camel's back. I have just found somewhere else which I hope will be able to accommodate myself and family.

The staff were friendly and welcoming. My doctor was very thorough with my exam. It was a nice atmosphere and there was no long wait, and everything pertaining to my visit was explained. Overall great service from start to finish!